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Homewood Suites by Hilton Albuquerque - Journal Center – reviews, photos

5400 San Antonio Avenue, Albuquerque, NM 87109
Hotel amenities
Homewood Suites by Hilton Albuquerque - Journal Center
Homewood Suites by Hilton Albuquerque - Journal Center
Homewood Suites by Hilton Albuquerque - Journal Center
Homewood Suites by Hilton Albuquerque - Journal Center
Homewood Suites by Hilton Albuquerque - Journal Center
Homewood Suites by Hilton Albuquerque - Journal Center
Ranked #35 of 145 hotels in Albuquerque
4.0 of 5 stars 38 Reviews
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38 reviews from our community

    Trip type
Traveller rating
    16
    11
    5
    4
    2
Date Rating
Leawood, Kansas
Top Contributor
84 reviews 84 reviews
Reviews in 36 cities Reviews in 36 cities
34 helpful votes 34 helpful votes
“Clean and comfortable but austere”
3 of 5 stars Reviewed 18 December 2011

I'm a frequent guest at Hilton hotels including the Homewood Suites. As part of a long term business trip, I have been staying at the Homewood Suites in Albuquerque Journal Center for the past week. The property is clean and looks like it was recently renovated. It is laid out very different than other Homewood Suites that I have used. The rooms seem smaller and more cramped. The rooms and the lobby areas are dark. The breakfasts are good but the evening meals are not worth waiting for. Most of all, this hotel is poorly situation. There is absolutely nothing nearby.

So I will rank this hotel as average. Clean, affordable and comfortable. The people who run the hotel are friendly.

I will be moving to another hotel, quite likely the Hilton Garden Inn next door.

Room Tip: Take a deluxe room which are a little larger than the standard rooms. You'll need the space if t...
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  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Olympia, WA
Contributor
17 reviews 17 reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Good Hotel”
4 of 5 stars Reviewed 24 November 2011 via mobile
1
person found this review helpful

Stayed 6 nights and was happy with the bed, bath, kitchen, etc. Could be a bit bigger rooms like at the Uptown location. Breakfast was good, and the weekday dinner, while pretty mediocre, kept me from having to go out every night. Service was good, housekeeping outstanding.

  • Stayed November 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona
Senior Contributor
42 reviews 42 reviews
Reviews in 37 cities Reviews in 37 cities
112 helpful votes 112 helpful votes
“Great Albuquerque Hotel”
4 of 5 stars Reviewed 12 October 2011

This is a great hotel! We stayed the weekend of the Albuquerque Balloon Festival in October. The location is right off Interstate 25, easy to find. The rooms are smaller compared to other Homewood Suites because it was previously some other hotel chain.

Rooms are clean, staff very friendly and helpful. The breakfast was hot and tasty. They recommended a great Italian restaurant not far from the hotel- Trombino's. The manager Gabe Ruiz was very helpful with a confusing reservation cancellation. Thanks Gabe! They also gave us a ride to the bus "park and ride" for easy access to the Balloon Festival, along with a breakfast bag for the early departure.

I would not hesitate to stay here again. The staff makes this hotel a wonderful choice for Albuquerque.

  • Stayed October 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Reviewer
10 reviews 10 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Disappointing”
2 of 5 stars Reviewed 20 July 2011

Breakfast was inedible. Undercooked sausage, watery micro eggs. Desk chair heavily stained. AC on and off every few minutes and very loud. Got a call from front desk while sleeping informing me here had been complaints about noise in my room. I wasn't even snoring. Desk needed to check the facts before waking a guest.

  • Stayed July 2011
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Gabriel Ruiz, General Manager at Homewood Suites by Hilton Albuquerque - Journal Center, responded to this review
22 July 2011
Thank you for taking the time to write a response. We are sorry you did not experience the quality of breakfast and service that you deserve. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding experience at Homewood Suites. We review all comments daily with the staff to help us improve to achieve the level of service our guests deserve. We appreciate your feedback and offer our sincerest apologies.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Panhandle, Texas
Senior Contributor
31 reviews 31 reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
“Nice home away from home.”
5 of 5 stars Reviewed 16 April 2011

The rooms at this hotel are larger than what I'm used to when traveling. I had a kitchen, small couch, desk, and king size bed. The breakfast served was outstanding. Full hot breakfast everyday. My favorite was the applewood smoked and peppered bacon. The only complaint I had was that the air conditioning didn't seem to work in my room. I checked out the next day and didn't give the hotel a chance to fix it.

The hotel serves a full dinner in the evening although I didn't take advantage of it.

I actually did a load of laundry in the pay washer/dryer while I was there.

Room Tip: Stay on the north end, close to the stairs.
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  • Stayed April 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Homewood Suites by Hilton Albuquerque - Journal Center

  • Homewood Suites Albuquerque
  • Homewood Albuquerque
  • Hilton Albuquerque
  • Homewood Suites Journal Center
  • Albuquerque Homewood
  • Albuquerque Homewood Suites
  • Albuquerque Hilton
Address: 5400 San Antonio Avenue, Albuquerque, NM 87109
Price range (per night):* INR5,536

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