This looks like a pretty new hotel and everything was in great shape. It's just a couple of minutes from the airport but you can't hear the planes. The room was spacious and clean. Breakfast was bountiful. The rate was attractive, especially once you factor in the free breakfast, free shuttle, free Internet, and free local calls.

I was woken up one morning by loud noises from upstairs as if someone was repeatedly throwing heavy objects on the floor. I don't know if it was a guest or the hotel staff.

Tom, the shuttle driver, was very courteous and prompt.

Carissa, the manager, was terrific and very helpful.

So was Felicia. She provided all the information I requested and did it with a smile.

Two other employees were not as great (a man and a woman) but they shall remain nameless.

One day we got a call from the front desk that we had to immediately check out, even though we were staying for several more days. She refused to believe me when I told her we had a reservation through the end of the week. I insisted and she finally relented and said she'd look into it. She finally straightened it out and blamed it on the computer but didn't apologize.

A man at the front desk repeatedly gave me wrong information and always made me feel if I was bothering him. He never smiled.

Those two are the exception as TownePlace almost always hires people who are very friendly and customer-oriented.

I had to call the tech support line on more than one occasion because I couldn't connect to the Internet. Apparently it was due, one one occasion, to another guest improperly connecting a router. I also couldn't use an SSL connection to my email provider to send and receive emails which was a security concern.

I will definitely stay there again but will make sure to choose a room where noise from the street or from upstairs will not be an issue.

My wife and I visit Albuquerque frequently on business and usally spend the night before departure in one of the airport area hotels. We have stayed in most of the hotels adjacent to the Townplace Suites and this one is our favorite. Clean, comfortable rooms and a nice pool area. The gym was small but adequate. The staff were very cheerful and helpful with directions to local restaurants and stores.

We will stay here again on future visits.

Stayed three nights, clean hotel, nice sized queen room with full kitchen. Staff is very friendly and attentive. Very small gym and pool is outside.
Typical free breakfast, hard boiled eggs and breads (no hot breakfast).
Overall not a bad place to stay.

Thought this facility may get better but no. Breakfast is the worst! Internet is on then off then on then off. walls paper thin. lights not working outside and by pool. The entire inside door cover is missing on the side entrance. Bugs on entry floor. No airport shuttle bus even though it was promoted and is "airport" hotel".