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MCM Elegante Hotel – reviews, photos

3.0 of 5
2020 Menaul Boulevard NE, Albuquerque, NM 87107 (Formerly Holiday Inn Mountain View)
Hotel amenities
MCM Elegante Hotel
Ranked #52 of 145 hotels in Albuquerque
3.5 of 5 stars 135 Reviews
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135 reviews from our community

    Trip type
Traveller rating
    27
    36
    19
    31
    22
Date Rating
Carlsbad, New Mexico
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Time for some maintenance”
4 of 5 stars Reviewed 30 January 2012
3
people found this review helpful

I've been coming to this hotel at least once a year for the past four years. My latest stay was for four nights. The positives about this place are the excellent and diverse full breakfast offered (and included in the room price) which features a made-to-order-omelette stand, and the two free drinks per person during happy hour in the bar. Between those two "freebies" you are saving quite a lot. The main con I would state is that the rooms are starting to need some maintenance and refurbishment. I stayed on the third floor along with a large group and each of us had significant difficulties getting the water temperature right for a shower. Some days there was only cold water. It required minute adjustments to gain an ideal temperature, otherwise it was freeze or be burned. The heater/aircond also seemed to have just one level so I had to decide before retiring whether I wanted to turn it off and allow the room to get cold (and to hear the extraneous noises throughout the hotel) or keep it on and throw off the covers as it got a little too warm (but the "white noise" of the fan drowned out noisy hotel guests.)
Many door handles to the rooms require a special technique as well. You have to pull the handle up rather than down in order to gain access. These are small complaints but ones that have gradually been more common as time goes by which indicates a lack of steady maintenance and overall the place doesn't look quite as good as before.
One other thing which is not unique to this hotel, but was evident again to me ... the peephole in the hotel room door which in theory allows you to check who is outside before opening the door ...this peephole is located at the eye-level of someone at least 5'8" tall and therefore of no use whatsoever to the majority of women and children, the very group who need it most. Why they are not put lower in the door baffles me. After all, a tall person can bend down to see but we who are vertically challenged just have to hope for the best.
I still give MCM Elegante in Albuquerque four stars as the value for money is still very good and I have yet to find another hotel in that price range which offers the location and services found in this hotel.

Room Tip: I believe the third floor may be the worst in terms of upkeep. Also,this hotel has many conferences...
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  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam Saavedra, Front Office Manager at MCM Elegante Hotel, responded to this review
2 February 2012
We appreciate your repeat business and look forward to many more visits with us here at the MCM Elegante and are delighted that you enjoy our breakfast and two drinks we include in the rate. However I want to apologize for the issues you experienced in our room. I am not sure when your last stay with us was but I did wanted to advise you we have purchased a new boiler for the property which has helped tremendously with the hot water issue. The complaints are very minimal compared to when we had the old boiler. We are also working on repairing the doors as we understand the frustration with having to lift up instead of down to enter the room. Bascially we are trying do some type of renovation each month. In the next few months we plan on updating approximately 170 rooms with with a new room package which should give these rooms a nice facelift. Again I am not sure which room you stayed in but if you would like to contact me at your convenience I would like to speak to you about your stay personally and review your room so I can have our Maintenance team look at the PTAC (heater/ac unit) to repair it for future guests. Thank you for you comments regarding your recent stay and I look forward to the possibility to speaking with you.
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Tampa, Florida
Contributor
19 reviews 19 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Awesome place to stay!”
5 of 5 stars Reviewed 19 January 2012

My husband and I stayed for three Days it was great we loved the lounge and the free shuttle service to old town the casino Sandia picks you up and drops you back off it was such a nice stay will stay there again in a heartbeat!

  • Stayed November 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Adam Saavedra, Front Office Manager at MCM Elegante Hotel, responded to this review
26 January 2012
Thank you for taking time to post a review regarding your recent stay with us. We are very happy to here that you had an awesome stay and that you enjoyed the lounge and our courtesy shuttle. We look forward to your next visit with us.
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Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Lovely Stay In Albq”
4 of 5 stars Reviewed 9 January 2012
1
person found this review helpful

We stayed here for 4 days for a conference at the university it was a short drive to it everyday for us. The hotel is just beautiful our room was great bed was large n so comfortable the bathroom was roomy n nice. We had the buffet breakfast every morning great choice of food n the restaurant was large n very nice. We went to the lounge bar 2 nights to have some drinks the 1st night we had a great waitress who was very patient n nice the 2nd night we had a different waitress who insisted that we hand over a credit card to start a tab because we were all having more than one drink, even though we were paying separately! This was the only thing that bothered us about out visit overall we liked it n would definitely stay again!

  • Stayed January 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Adam Saavedra, Front Office Manager at MCM Elegante Hotel, responded to this review
19 January 2012
Thank you for taking time to write a review regarding your recenty stay with us. We are happy to hear you had a lovely stay with us and enjoyed our Simmons Beautyrest pillow top beds, We are also pleased you enjoyed the breakfast each morning of your stay. However I do want to apologize for the inconsistency in the Lounge. We will utilize the experience as a training tool to be sure we are providing the same service each night to all our guests.
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Farmington, New Mexico
1 review
“Good nights sleep”
5 of 5 stars Reviewed 26 December 2011

I was in Albuquerque to have Lasic done. I stayed at the MCM Elegante and it was great. Close to where I had the proceedure done and the most comfortable bed I have ever slept in. The room was dark and the breakfast the next morning was excellent. It was custom made just just for me. I will book next time I am in town.

Room Tip: I traveled with a friend and we chose the two double beds. These beds are the best I have ever slept...
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  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Adam Saavedra, Front Office Manager at MCM Elegante Hotel, responded to this review
5 January 2012
Thank you for taking time to write a review regarding your recent stay with us. We are delighted that you enjoyed your stay and that you enjoy our free hot breakfast and comfortable beds. We look forward to you next visit with us.
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Naples, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“great staff”
4 of 5 stars Reviewed 14 December 2011

The regular rooms in the hotel were not that good and cleaning was poor. Staff changed my room to a tower room, which was better; staff very accomodating. Perks: free daily breakfast, 2 drinks in the evening, location, and again great staff made the choice worthwhile.

I'll be back mid January'12 and plan to stay again; look forward to a room renovation in the near future.

Room Tip: Ask for tower rooms.
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  • Stayed December 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adam Saavedra, Front Office Manager at MCM Elegante Hotel, responded to this review
20 December 2011
Thank you for taking time to write a review regarding your recent stay with us. We are very pleased you enjoyed your stay with us and that you liked our Tower Rooms and the perks we provide with your stay. We look forward to your return trip in January!
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Additional Information about MCM Elegante Hotel

  • Mcm Elegante Albuquerque
  • Hotel Mcm Elegante
Address: 2020 Menaul Boulevard NE, Albuquerque, NM 87107 (Formerly Holiday Inn Mountain View)
Price range (per night):* INR4,641 - 7,549

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