My best friend and I are currently here for the Balloon Fiesta. We got our tickets through Expedia which included the flight and hotel. The location is fine because it's about 20 minutes from the Balloon Fiesta park, and has Rudy's Restaurant at the corner.
Our plane got in after midnight so unfortunately we had booked a rental car with Advantage but did not know that they close at midnight. So, we had to take a $21 taxi ride to this Suburban.
Yeah, it looks nice on the outside but our first room was disgusting. The second room was tolerable. Our first room had a strong odor of DOG, the carpet was filthy, the televison's off button was missing, and the refrigerator was downright scary. We were scared to lie down in bed for fear of bed bugs. The only thing we saw on our bed sheet was a cigarrete burn.
We were exhausted so slept anyway. The next morning we asked for a second room. The second room had less dog smell, but missing knobs from the dresser, missing iron, and missing those things that sit under the stove burners! We got clorox wipes from K Mart and wiped down all countertops, the frig and the toilet seat....just because. Also the bathroom wall and door had digusting "things" on them. As I was wiping off the kitchen countertop, "stuff" was coming off with the wipes. Folks, it was disgusting! Also in the second room I saw an ant on the bedsheet, so I just slapped it off.
We will never ever stay at any Suburban again. If you want to stay at a filthy, smelly place then go right ahead. We're only staying because the room is already paid for.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 October 2011
Thank you for your review, we take our guests comments very seriously. I do apologize that your initial guest room did not meet your standards. During the Balloon Fiesta all our rooms are occupied and I am pleased we were able to get you in another room that did not have the same issues. I would like to let you know that we do not have bed bugs and have never had such a comment posted. I would also like to say we are in the process of upgrading our rooms. We have pantied over 40% of the hotels guest rooms and we have started replacing our beds and bedding in 10% of the guest rooms. I would like to invite you to stay with us again once these have been completed. Please feel free to contact me when you return to our hotel or since you are still at the hotel any time to discuss your stay.
Sincerely,
Heather Buskirk
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC