Stayed here only one night. Hotel has great perks for guests. Free shuttle from 4am until 11pm and if you arrive after hours, take a taxi and hotel will reimburse you. I arrived late and had a flight out next morning I was really impressed by how quickly shuttle came once I arrived. check in was great and I was upgraded to what I think was a suite due to being platinum pc member. Another excellent perk that I've never encountered before was I could select any post card from front desk and hotel would stamp and mail them at no charge.
Pool and jacuzzi were great as well as gym. My only issue was the bed. The room looked made up when I checked in and I went to sleep after 1am. When I pulled back the cover, the sheets were wrinkled as if they had not been changed. I found it odd but thought that perhaps these were the kinds of sheets with the thread count that makes it easily wrinkle. Upon further inspecting the left side of the bed, I noticed toward the bottom round water stains on the sheets. I went to the other side nearest the window and while there were no water stains, the sheets were still wrinkled. Too tired and too late to complain, I just slept on top because I really didn't want to ponder the idea whether these sheets were clean. That was the only disagreeable part of the stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 January 2012
Thank you so much for taking time to post a review of your stay at our property! I am pleased to hear that you enjoyed all of the perks our hotel has to offer our guests, including our shuttle service and complimentary post cards. I am sorry to hear that there was an issue with the sheets in your room. Quality and cleanliness are of the utmost importance to every member of our staff. I have brought this issue to the attention of our housekeeping department to ensure this does not happen again. I appreciate you bringing this issue to my attention so that I was able to immediately begin working to correct the issue. Our best means of improvement is always the valuable feedback that our guests can provide. I invite you to contact me directly and inform me of the exact room you were staying in so I might further investigate the issue and any and all causes. I can be reached at 505-338-5255. Thank you again so much! We hope to have you as our guest again soon.
Molly Judd
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC