The hotel itself is nothing more than average -- I think it's probably an old building. Our group had issues with smoky rooms (on a fully non-smoking property) and the heating system (pumping AC when it was set on heat in mid-winter). The bathrooms look aged and the walls are cracked in spots. But it's clean enough and comfortable enough.
What got the property that fourth star is the customer service. The two women at the front desk were phenomenal and went above and beyond. They let us check in en masse many hours before check in, to accommodate our conference schedule, they moved us around to fix issues, and they even gave our colleagues a ride to the conference venue when they noticed one of them had a cast on her leg. I would return here just because I know that I'll be treated with kindness and friendliness at all times.
