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Holiday Inn Express & Suites Albuquerque Old Town – reviews, photos

2.5 of 5
2300 12th St. NW, Albuquerque, NM 87104
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Holiday Inn Express & Suites Albuquerque Old Town
Ranked #7 of 145 hotels in Albuquerque
4.5 of 5 stars 84 Reviews
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84 reviews from our community

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Traveller rating
    40
    36
    4
    1
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Date Rating
Denver, Colorado
Top Contributor
71 reviews 71 reviews
Reviews in 42 cities Reviews in 42 cities
52 helpful votes 52 helpful votes
“Customer service makes the case”
4 of 5 stars Reviewed 25 January 2012

The hotel itself is nothing more than average -- I think it's probably an old building. Our group had issues with smoky rooms (on a fully non-smoking property) and the heating system (pumping AC when it was set on heat in mid-winter). The bathrooms look aged and the walls are cracked in spots. But it's clean enough and comfortable enough.

What got the property that fourth star is the customer service. The two women at the front desk were phenomenal and went above and beyond. They let us check in en masse many hours before check in, to accommodate our conference schedule, they moved us around to fix issues, and they even gave our colleagues a ride to the conference venue when they noticed one of them had a cast on her leg. I would return here just because I know that I'll be treated with kindness and friendliness at all times.

Room Tip: The business center has one very slow computer and a printer (and is very hot) -- not useful for mor...
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmabqww, General Manager at Holiday Inn Express & Suites Albuquerque Old Town, responded to this review
6 February 2012
Thank you for taking a few moments to rate us! We just celebrated our 3rd Birthday in January.

I would like to apologize on behalf of the hotel on the room conditions. If you could provide us with the room # we will be happy to look into the Heating/AC unit, as well as the cracks to ensure that another guest does not have the same experience. It is our goal to make each guests stay enjoyable.

Thank you for the comments on our team, I will share this with them. People & customer service are #1. I hope that you will stay with us again on your next visit to Albuquerque. You may send any further information to gmabqww@yahoo.com. Thank you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chester, United Kingdom
Senior Contributor
27 reviews 27 reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
“A good nights stay”
4 of 5 stars Reviewed 23 December 2011

Staff were friendly and helpful, rooms were clean and comfortable. Pool whilst not big was adequate. Breakfast was as expected in a Holiday Inn very good. I'd recommend this hotel

  • Stayed November 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peoria, Arizona
Senior Contributor
34 reviews 34 reviews
Reviews in 22 cities Reviews in 22 cities
22 helpful votes 22 helpful votes
“Upscale Feel”
5 of 5 stars Reviewed 24 October 2011

This hotel is 3 years old and still feels new. The furnishings have very clean lines and upscale. You didn't hear any street noise from I-40. The suites only have an arch between the sleeping and seating area but are very spaciousness. Very comfortable beds and linens. The odd thing was the bathroom door when open blocked the entry door -- very bad design. It's not located directly in 'Old Town' as you would think from their name, but north of I-40 on 12th street --Old Town is south about 2-3 miles away and an easy drive. Easy off/on to I-40 both ways. The mountains shown on the site are quite far away but still within view; located in a new business park with currently only one other office building. The breakfast was the good/norm but more hot selections: eggs, sausage patties, biscuits & gravy. Very nice breakfast area with sofa and TV. Staff was very welcoming. Although we enjoyed our stay I think the price point was a little high for the busy location and not being a two-room suite.

Room Tip: King suites face the mountains.
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  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Louis
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Nice facility along the interstate”
5 of 5 stars Reviewed 24 October 2011

Was traveling across country and had planned to stop over here. The facility was easy to get to. Yes the interstate is near and there is a busy interchange nearby but it certainly did not hamper the experience in either noise nor navigation. The facility itself appears new and clean. The ambiance is a fresh-looking, corporate-southwest. The front desk were prompt, pleasant and accommodating. The rooms were large and comfortable as were the beds. I did get a chance to review the other hotels amenities since this was a quick overnight. My impression would be they were consistent with the quality of the rest of the facility. This was a good value.

  • Stayed July 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Saint Louis, Missouri
Contributor
19 reviews 19 reviews
Reviews in 17 cities Reviews in 17 cities
23 helpful votes 23 helpful votes
“: - )”
5 of 5 stars Reviewed 22 October 2011
1
person found this review helpful

DH and I stayed here in September for 1 night. We flew in and just needed a place to sleep before continuing on our New Mexico journey. We were very impressed with, well, pretty much everything! Ronak upgraded us to a suite (it was our 30th anniversary trip, thanks Ronak!). He recommended a great place to eat (Church Street Cafe--it reminded us of our trip to Mexico while we were in there, it really felt like we were in another country!). Room was very clean, bed was great, we had a wet bar, fridge, micro, loveseat, chair and ottoman. In the AM, we looked out the window and saw about 6 hot air balloons outside our window. Breakfast buffet was very filling and tasty. Would stay here again in a heartbeat. I usually dont prefer chain hotels, but liked this one very much.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Holiday Inn Express & Suites Albuquerque Old Town

2300 12th St. NW, Albuquerque, NM 87104
Price range (per night):* INR5,201 - 8,332

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