I made an on-line reservation from NJ at about 5pm on Sunday Night, Aug 28th, for 1 night. We were driving to SC and needed a place to stay half way. Because of the hurricane, I did my do-diligences and called the reservations # to make sure my reservation went through and that the hotel was not affected by hurricane Irene. Reservations transferred me to DaysInn Customer Care. I told the rep that I was driving from NJ and wanted to make sure my reservation was held and that the hotel was operational, since I was arriving at midnight with my family. They assured me that the hotel was operational and still accepting reservations. So we drove on down, to find the hotel shut down due to a power outage. Apparently the entire region had been without power from the night before. I had no where to go with my family at 1am in the morning. I called DaysInn right away and the best they could do was say "Sorry to hear about that". They would not help me find me another hotel in the area, so I drove up and down i-95 and finally found a Hilton Hotel for $200 more than what I had booked at Days Inn. The Hilton was the only hotel with power for probably 100 mile radius. Even though they were booked, they were very understanding of my situation and did find me a place to stay in their hotel (for 8 people). Days Inn hotel took my reservation during a power outage, knowing they could not accommodate me, assured me the hotel was operation, during a power outage, and allowed me to drive 6 hours into a black out. The best they could do was say "I'm sorry to hear that". No compensation whatsoever. I'll NEVER stay at a Days Inn again. The worst customer service ever.
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