We waited 10+ minutes for an elevator and then called down to the front desk to see what was going on. (I had just had abdominal surgery two days prior and wasn't going to walk down 12 flights.) The front desk said they should be working. Finally an elevator arrived. When we got in the elevator a man called down from the elevator shaft and said the lift was out of service. 20 minutes later we make it to the ground floor! Hallelujah! (Thank goodness we didn't get stuck *in* an elevator!) The clerk at the front desk couldn't have cared less about our frustration. I would say customer service in general is lacking throughout the entire state in Utah, and you will find an exceptional example of that at the Plaza.
- Salt Lake City Plaza Hotel
