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Holiday Inn Hotel & Suites Salt Lake City-Airport West – reviews, photos

3.5 of 5
5001 West Wiley Post Way, Salt Lake City, UT 84116
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Holiday Inn Hotel & Suites Salt Lake City-Airport West
Holiday Inn Hotel & Suites Salt Lake City-Airport West
Holiday Inn Hotel & Suites Salt Lake City-Airport West
Holiday Inn Hotel & Suites Salt Lake City-Airport West
Holiday Inn Hotel & Suites Salt Lake City-Airport West
Holiday Inn Hotel & Suites Salt Lake City-Airport West
Ranked #45 of 76 hotels in Salt Lake City
3.5 of 5 stars 60 Reviews
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60 reviews from our community

    Trip type
Traveller rating
    19
    22
    6
    7
    6
Date Rating
Pentwater, MI
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Satisfied in all respects”
4 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

I attended a business meeting on February 6, 2012 and stayed three nights at this hotel. The shuttle from the airport was timely and came with a friendly driver. When I took the shuttle back to the airport the next day to rent a car, the lady driver was even better.
Food was a disappointment. The breakfast buffet was expensive and not nearly hot enough but the selection was good and the presentation was attractive. The off the menu breakfast was much better. I had one lunch, a burger, which was good but just ordinary. The only dinner I had was a fajita special which was not good at all.
The rooms were very comfortable with good temperature control. Shower pressure is important to me and this hotel was fine, not special, but ok.
I heard nothing at night but another member of our group commented that he could hear snoring all night like it was in the room with him. Traffic noise was minimal.
Overall, this was a well appointed mid-priced hotel with all the necessary amenities and a very friendly and competent staff. I would use it again, but would eat downtown when possible.

Room Tip: Executive Suite not worth the extra cost as an upgrade from the standard king room.
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  • Stayed February 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask OSUcrapsplayer about Holiday Inn Hotel & Suites Salt Lake City-Airport West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven Key, Front Office Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review
12 February 2012
I want to thank you for taking the time to provide our hotel with valuable feedback and an opportunity to train our teams to deliver better service. I also want to thank you for your business. There are many hotels in this area and we are happy that you chose us.

Next, I'd also like to apologize for the unfortunate experiences that you had in our restaurant during breakfast and dinner. We take all feedback very seriously and we're working very hard to ensure that all of aspects of our guest's stay are great. We will utitlize your honest feedback as a learning opportunity.

Again, thank you for taking the time to provide us with your feedback. We hope to see you again in the future.

Thank you,

Steven Key
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Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Nice stay when you get a deal.”
4 of 5 stars Reviewed 3 February 2012 via mobile

We stay here all the time when we are in salt lake. I like the location even though it is not downtown. The rooms are nice and the staff has always been the best part. The only bad part is that you can't garauntee any type of rate on the rooms within $40. The restaraunt is generally good but once we ran into a chef that really liked salt! : ( Great place to stay, give it a go!

  • Stayed September 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask wyopride about Holiday Inn Hotel & Suites Salt Lake City-Airport West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ted Capener, General Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review
6 February 2012
Thanks very much for staying with us during your visits to Salt Lake City! I also want to thank you for taking time to post your review. Please feel free to contact me whenever you are in the hotel to let me know how we can make your stay a five star experience! It is my teams goal to deliver outstanding service to all our guests all of the time. Thanks again for your business and consideration.
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Barcelona, Spain
Top Contributor
59 reviews 59 reviews
Reviews in 47 cities Reviews in 47 cities
37 helpful votes 37 helpful votes
“Perfect to relax after a long haul flight”
5 of 5 stars Reviewed 10 January 2012

I stayed one night after a long journey from Barcelona. It is located near the airport (5min) and it is eas to get by car from the airport (they have free airport shuttle)

The staff from reception and restaurant very friendly.

The room was correct, clean and with different types of pillows.

Free wifi provided and being a Priority Club Member I had a 50% discount in breakfast

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Crustiviajero about Holiday Inn Hotel & Suites Salt Lake City-Airport West
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Ted Capener, General Manager at Holiday Inn Hotel & Suites Salt Lake City-Airport West, responded to this review
17 January 2012
Thank you for choosing to stay with us! I appreciate your kind words and look forward to seeing you again next time you come through Salt Lake City!
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Edmonton
Senior Contributor
27 reviews 27 reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Clean rooms, Free fast WiFi, Easy access to freeways.”
4 of 5 stars Reviewed 3 January 2012

Booked through a 3rd party discount site, but had none of the problems other reviewers had (we asked for two queen beds and received them). Hotel is new, service is friendly. Beds are comfortable. Our TV did not work... we told the front desk staff, who were friendly and told us things to do to try to make it work. None of them worked after three tries; they eventually offered to come fix the TV but it was 10PM by then. It would have been better if they had sent someone up from the start.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 2 more reviews by MKD_Canada for Salt Lake City
Ask MKD_Canada about Holiday Inn Hotel & Suites Salt Lake City-Airport West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
“Holiday Inn SLC,-AIRPORT WEST”
3 of 5 stars Reviewed 23 November 2011
1
person found this review helpful

OK place to stay if you need to overnight in SLC, however I would not recommend this for more than one night.

The positives:
Polite fast Check in
10 minutes to the airport
Free Shuttle service to and from the Airport\
Clean room, nice beds, very quite.
The Restaurant has a good breakfast, and will provide you with a discount coupon for breakfast.

The Negatives:
Do not eat dinner in the restaurant, the dinners are pre-made. I had a club sandwich, which was made with cold, greasy bacon, slimy avocado, and processed turkey. So much for the safe bet! The bread rolls were hard, and in-eatable, the salad dressing was even worse, cheap, and sticky.
There are no dining options with in walking distance of the Hotel.
Pick up at the airport takes at least 20 to 30 Minutes, you must call for a pick up, and you must wait outside; the van is not a Holiday Inn marked Van. You need to rely on the driver to call out who they are. If you are not in the right location, they will miss you.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask pjriccio about Holiday Inn Hotel & Suites Salt Lake City-Airport West
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Additional Information about Holiday Inn Hotel & Suites Salt Lake City-Airport West

  • Holiday Inn Salt Lake City
  • Salt Lake City Holiday Inn
Address: 5001 West Wiley Post Way, Salt Lake City, UT 84116
Price range (per night):* INR6,281 - 10,004

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