Ok, downtown Salt Lake City does not have that much urban vibrancy to offer. But this hotel is so great that you might not mind that very much. The place is classically decorated, very spacious, clean and comfortable. And the staff absolutely bends over backward to please you. I couldn't imagine them doing anything more -- from check-in to room service to the servers in the bars and restaurants and the cleaning staff. All were consistently excellent. Nothing remotely negative to be said.

I did not choose this hotel; a business colleague booked it for me. So I must preface my review by saying the Grand America is not exactly my taste as I tend to choose modern and chain hotels for work because I know what to expect. That said, the Grand America hotel is very well kept, though a bit dated, the staff is always available and very friendly, the rooms are sufficiently large and amenities are very nice. The coffee bar in the lobby is an elegant setting with sofas and chairs/tables, a nice place to hang out in the morning. The gym is very well equipped, though it does require an additional fee. The room did not have a coffee maker, so if you like early morning coffee, request one as suggested in earlier reviews. The desk is not ideal for working on a laptop as it is a bit high. I would highly recommend it if you like this style of hotel.

This is an excellent hotel for business travel and meetings. The hotel rooms are comfortable, spacious and quiet. The views of the Rockies are awe-inspiring. The common areas are luxurious. The meeting facilities are well done. The food service for meetings was superior. Service throughout the hotel is attentive. The hotel has a wide variety of meeting facilities, from major conference rooms to small board room facilities. There is also a full-service spa available; use of the fitness facilities is at an additional charge. Wi-fi is free throughout the hotel. It is not a resort property; recreation options (hiking, skiing, golf or tennis) are available nearby. Downtown Salt Lake City is clean, quiet and safe.

The hotel lives up to its 5-diamond rating in quality of accomodations and service.

Hotel is nice - service is friendly and prompt. Beds are a bit firm for my taste but the rooms are perfectly quiet, which is a plus. Rooms are very large and nicely laid out, albeit a bit dated. Hotel is spotless everywhere. Paying to use the gym is ridiculous - I can't recall ever having to pay to use a gym except in Vegas.