“The only time I've ever been disappointed with Hyatt Place staff...but the manager did his best to make things right”
We stay at Hyatts quite often. It was a regular Hyatt Place in all respects...same great beds I love, same rooms, lobby, nice breakfast, etc. Unfortunately the night staff weren't up to Hyatt Place standards. And let's face it, they set the tone for the whole experience. We arrived LATE at night from a long flight and were greeted by a not so friendly hostess. Maybe it was because it was 1:30am, but she was not helpful...in fact would only pay for one taxi instead of both that it took to get our family there from the airport. (They had told me on the phone they would cover a taxi after the shuttle was shut down for the night.) She was frankly, sort of snooty about it. She then put us in a room right by the elevator. Although you'd think at that hour everyone would be down for the night, unfortunately that was not the case. NOISY guests were coming and going for quite some time.
In general not a great night.
I was pleasantly surprised that the manager responded almost instantaneously to my poor survey response to our experience. He apologized for his employee and offered to reimburse us for the taxi the night girl would not cover. He even offered some extra points to add to our account that would almost cover a free night. Manager made good.
Hyatt Place is still one of our favorites...always very clean, always very comfortable, generally a good value for what you get.
Room Tip: Ask for a room away from the elevator.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
7 January 2012
I am glad that the Hyatt Place is still your favorite. I would like to assure you that the experience you had was based on an isolated case. As I promised in our correspondence, I will use your feedback to improve our operations and the guest satisfaction. Again, thank you very much for your comments and I hope to see you back again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC