I have used this La Quinta location for many years; but I am done with them. I called their local number to make a reservation. They forwarded me to a reservation center where I made and confirmed a reservation for their stay and park package. Got to the property and the front desk would not honor the reservation because they were sold out of the stay and park option. I asked to have my room rate decreased to the AARP discount rate I was quoted for a stay without the airport parking option. Was told that was not available either. Front desk person was unable to resolve anything and was only empowered to read her computer screen. No on site manager available to appeal to. They could have resolved this for a $10 reduction in the room rate. Checked in and checked out ten minutes later after I found a stay and park package for less money at the Comfort Inn just down the road. Comfort Inn was less money and their staff much more accomodating.
- La Quinta Salt Lake City
- Salt Lake City La Quinta
