We arrived after driving 12 hours. I told my friend to make a reservation for her, her husband and me and mine. She didnt leave our name when she made the reservation. We arrived two hours before them and the front desk guy said we couldnt check in. When they called to add our name, he said he couldnt let them do that, they had to be there in person. He wouldnt let us buy a room for the night because he said "he already turned his system off"..it was 930pm on a Saturday. He said there was no way that we could get into our room...even if we changed the name and the card on the reservation!!! He was a complete jerk. I wouldnt stay here if they paid me.

We were very pleasantly surprised by the comfort and amenities this Candlewood Suites provided. We had not stayed at this chain previously so were somewhat apprehensive especially since the cost was very reasonable. However, it was a true bargain. The suite was well appointed with kitchen facilities including dishwasher, dishes, microwave, sink and refrigerator. The internet connection was first rate, the lounge chair comfortable, the large TV with cable service enjoyable and the bathroom clean and roomy. In addition the hotel provides a free laundry with a number of washers and dryers which we found very useful. There is also a small store with snacks, drinks and sundry items available on an honor system basis. We were on an 18 day road trip through much of the west and this hotel was certainly one of our lodging highlights.

We were here for a reunion with family and there are very few motels in this area. We did select this one because it was half the price of the Residence Inn and we don't care for Extended Stay Motels. I will say it was clean, but in need of repair. The ironing board was broken, the handle on the microwave broke the first day and was not repaired and the air conditioning didn't work very well. It was 95 degreed those two days and air conditioning was needed! The cover on the smoke detector above the bed was just hanging and the bet was not very comfortable.

This candlewood suite location is awful. We are staying for 2 weeks for work so needed a place that was a good value, never again! The DVD player was broken when we got the room. It took them 3 days to replace it. When we went to make our first meal in the kitchen, one of the 2 burners were not working on the cooktop. The hair dryer in the bathroom had cracked plastic and worked sporadically. Sure enough, it completely quit working this morning. We asked for a new comforter when we got here because the one on the bed had 3 cigarette burn holes it in, they did not have ANY extras in the entire hotel. (We had a non-smoking room)

The absolute worst part though is the staff. They are unfriendly and unhelpful. When we got back to the hotel last night, there was a man on the third floor who took out his screen to his window and was smoking there holding his cigarette out the window dropping the ashes on the ground below where the walkway is. The staff at the counter did not care or do anything about it. Once we got out of the elevator to our floor, we noticed the overwhelming smell of smoke immediately and the window was open at the end of the hall. Again staff, did not care at all that I had to walk down that hallway with my brand new little baby having to breath in the smoke.

We will stay at the Best Western next time. It is worth the extra cost.