My husband and I had stayed here in Dec 07 and was not pleased at that time, however, we thought we would give it another try since the GM of the hotel "promised" us it wold be a better stay!!! We arrived on Saturday afternoon, the room we had reserved was not available. We had to take another room, we had been in the car over 2 1/2 hours and really needed to use the bathroom, much to our surprise, there was no toilet paper, no tissues, no soap or shampoo in our room. There were two washclothes, no towels, not even a blowdryer. We complained to the management and requested a refund. The manager on duty (the owners Father) refused to refund our money, stating he "would do whatever it takes to get you to stay with us". At this point my husband and this "manager" went off in search of a room that would fill our needs. My 18 year old daughter and I waited in the original room. While we were sitting there, I noticed a red straw sticking up out of the chair I was sitting in, when I reached down and pullted it our of the crack of the chair, a white residue fell off the end of the straw. I laid the straw on the desk in the room and walked out. We were finally put in a room (still one set of towels short) over 2 1/2 hours after we arrived. We had dinner reservations at 7 pm, we had to cancel, as we got to our room around that time. The next morning we discovered we had a broken coffee pot...when we went to check out we found out that just minutes before our arrival on Saturday afternoon, the SWAT team had been on the premises, apparently this motel has a lot of by the weekers, which cause huge problems for the owners. The entrace door to the lobby had been kicked in and the police were escorting people off the property. When we did check out, I went over all the problems we had experienced with the lady at the front counter, she took my name and number and said the new manager would call me. At this point I do have to say that I got a call from the new manager on Monday norning after we returned home, and he was very apologetic for our problems he has just taken over for the owners and is making changes in residence and staffing and ask that we give them another chance and has offered us a free night stay upon our return to Macon, however I am afraid the "third time would not be a charm". Plus the hotel needs a total makeover on the premises and rooms, not just the residence and staff.
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