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Scenic Hotel Franz Josef Glacier Hotel – reviews, photos

3.0 of 5
State Highway 6 | PO Box 47, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand
Hotel amenities
Scenic Hotel Franz Josef Glacier Hotel
Ranked #5 of 8 hotels in Franz Josef
4.0 of 5 stars 105 Reviews
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105 reviews from our community

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Traveller rating
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Date Rating
Perth, Australia
1 review
“Great Hotel to stay”
5 of 5 stars Reviewed 14 February 2012

I recently stayed in Franz J on our New Zealand - South Island family trip.
This hotel was by far the most enjoyable experience of our entrire NZ visit. The complete 'package' was fantastic from the initial contact at reception ( a lady called Marie I think) was so helpful and friendly to our famaily on arrival - even taking time out to recommend some 'must do' activities during our stay. We dined in the restaurant which I have to say was exceptional - especially the salmon - Yum !! The accomodation/rooms were fantastic - extremely clean and tidy and the beds were super comfortable - just what I needed after a busy day of adventure..
Overall a fabulous place to stay and our family would go back in a heart beat.

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask captainhappy_1969 about Scenic Hotel Franz Josef Glacier Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maree Welgus, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review
24 February 2012
Dear Captainhappy_1969

Thank you for comments concerning your recent stay at Scenic Hotel Franz Josef Glacier. It’s fantastic to be able to share such positive feedback with my team.

Hopefully you and your family will ‘cross the ditch’ again and may I suggest you try our New Zealand lamb shanks next time (very popular and very delicious)

Best Wishes

Maree
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London, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Amazing Hospitality coupled with breathtaking scenery”
5 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

After 9 hours on the road we received a warm welcome by the Manager and her team, our chalet was clean, well kept definitely value for money and in keeping with the surrounding natural environment with a small local pub close by, handy for getting to know folk.
Our experience was made all the more memorable by the hotel staff giving us a brief tour of the local eateries and attractions. A worthwhile respite from a long drive. Fantabulous!!

  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask lonestar b about Scenic Hotel Franz Josef Glacier Hotel
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Maree Welgus, General Manager at Scenic Hotel Franz Josef Glacier Hotel, responded to this review
24 February 2012
Dear Lonestar b

After your nine hour drive I’m pleased that my team and I were able to make your stay a memorable one. Our refurbished rooms are clean and very comfortable and, as you mentioned, great value for money.

The hotel surroundings are beautiful with spectacular views of Franz Josef Glacier and within easy walking distance of the village.

I wish you a safe journey on your further travels around New Zealand and we hope to see you back on the West Coast in the near future.

Thanking you

Maree
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Dunedin, New Zealand
1 review
1 helpful vote 1 helpful vote
“Great holiday”
3 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

I spent two nights last easter at your hotel and had a thoroughly enjoyable experience. The staff were friendly and helpful, and the room comfortable and clean. I would happily return any day. Helen S.

Room Tip: Ask for a room facing the Alps.
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Stayed April 2011, travelled with friends
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Sydney
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Lovely hotel to stay”
4 of 5 stars Reviewed 4 January 2012
1
person found this review helpful

I think the rooms were recently renovated. it was clean, sleek, the bed was lovely to sleep in.
However, the reception was terrible, didn't feel welcome at all, overall the service was poor. I asked for a different kettle as there were residue inside the kettle. It never came. No room service.
If you are travelling through busy period, I suggest you book the restaurant in the hotel, as there are only 3-4 cafe/restaurants to eat from and they do not serve any food after 9pm. I had to end up eating my instant cup a noodle for dinner as the restaurant did not take any more patrons after 8:30pm.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Wellington
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Lets itself down”
2 of 5 stars Reviewed 30 December 2011
1
person found this review helpful

Despite the high price for the rooms, the welcome was disinterested and unfriendly. The rooms and corridors smelled of mould. The lock on the door to our room didn't work, which we didn't discover until a staff member burst in without knocking the next morning. And despite there being empty spaces in the car park, we were informed that there was no parking on-site and "we were welcome to park on the street". Gee, thanks.

Room Tip: Most of the rooms are in buildings that are clearly part of a much older establishment and have just...
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  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask rebeccajd about Scenic Hotel Franz Josef Glacier Hotel
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Additional Information about Scenic Hotel Franz Josef Glacier Hotel

  • Franz Josef Glacier Hotel
Address: State Highway 6 | PO Box 47, Franz Josef, Westland National Park (Te Wahipounamu) 7856, New Zealand
Price range (per night):* INR6,945 - 16,691

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