The only time I have ever written a negative review, but this hotel was dire! The room was a decent size and clean enough, but I had to scrub bird mess off the chairs on the balcony before we could sit down. The railings are full of cobwebs and look as though they have never been cleaned. On day 2 we went out,but not before discovering a key to our room in the outside keyhole. On returning at 4 in the afternoon, we found the room had not been serviced. When I went down to reception, they apologised for it not being done and offered to do it. No explanation for the key in the lock though. The following morning I learnt from a different receptionist that she didn't know we had been there as the previous receptionist hadn't entered us on the system. She also informed me that the key would have been placed in the outside of our door on the previous night, as we were registered as a "no-show". So we had spent the entire night with a key in the lock on the outside of our door, and it would have been there all day as well if we hadn't noticed it. I don't think our travel insurance would regard that as a valid excuse if someone had stolen all our luggage! This is obviously hotel policy, as many of the rooms had keys in the outside of the doors. We were offered no apology or compensation. Don't stay here!

Nice location in a pretty quiet town, reception okay, took one of their upgraded rooms with outside deck which was full of cobwebs, furniture in the room was dated, cleanliness average at best, restaurant was just okay with basic food.

Part of a Thomas Cook Tour. Room 115 with lovely alpine views on the 2nd floor. Shower room needs improvements, lovely bed. We had a welcome note and a box of chocolates to celebrate our anniversary (thanks). Very good tasty breakfast.

My partner and I stayed here at the end of August just for a night while we spent a weekend skiing at Lake Ohau. The room was aging, but comfy and a good size to spread out and organise all our snow gear. We dinned in the Hotels restaurant for both dinner and breakfast and the food was amazing! Top marks to the Chef! The lady in the bar on the Saturday night was fantastic and talked us into buying a whole bottle of wine instead of just the glass each that we had intended on. Would stay here again without question.