We have booked this place for 6 nights, at 400 EUR per night for the room of the 2nd highest level. On arrival we got upgraded to the highest level room as the rest of the rooms was full. First impression: amazing. Beautiful views from the deck in front of the room, small private pool, spacious, jacuzzi, sauna... And then you start looking better, and you see the place is falling apart: pool tiles missing, inside of the closet falling apart to the extent that it's windy, the wind coming from the outside and making noise the whole night (which also means that animals of all sorts can come in without a problem). You can see an autograph of Gisele Bunchen in the room, she was apparently there with Leo di Caprio in the early years of the hotel. I can imagine they liked it back then, but they'd run screaming if they saw it now. Do something about the maintenance, guys! Really! We ate our first dinner at the restaurant at the pool, and it was one of our most mediocre meals in Brazil. So we were forced to eat out the rest of the days. Luckily, there are plenty good options in Pipa. For the rest, the communal areas are pretty, the maintenance is also there behind but a bit less than in the room. The lounge above the restaurant is beautiful. The cocktails are also lovely. The staff is super friendly. They came to remove the cockroaches from our room every time we called (3 times). And yes, we were happy to have our own mosquito net as we would have not slept a minute there otherwise considering we're both scared of roaches. Out of 6 days we were there, the internet didn't work 5 days. We complained, and got a voucher for a free dinner at their restaurant. Considering the experience from the first night, we asked if possible to wave the bill of the first evening. They would have talked to the owner, and in the end this was not possible. So we got no compensation for no internet, while this was a BIG problem for us, both not being able to work. They said our compensation was an extra hour (yes, a full hour) that we could stay longer in our room on our day of check-out. Terrible. Don;t get me wrong, the staff was for the rest really amazing. Very helpful. My man got bitten by a monkey, and they did all in their power to arrange a ride, direct us where to go get the shots, etc. Also they arranged us a great day tour, and always picked up the phone with a smile. They also arranged soy mil for us at breakfast as we're both lactose intolerant. So it's not all that dark, but I would really not recommend this place to anyone as it's seriously overpriced for what it is. We also had a look at the Resort part, and we were VERY glad we didn't stay there. It's an overpriced Dysneyland-looking place where you have no privacy, all the houses are stuffed together. Glad we didn't book that one! In that sense we at least made the right choice to book our room at the hotel part. We had privacy at least, which is the least once expects for that sort of money. The room was pretty for the rest, spacious, the bed was huge and good. The bathroom simplicity doesn't match the level this place is supposed to be. All in all, some maintenance is really overdue.
