My wife and kids (8, 11) stayed in Unit #407 for 5 nights. The 2 bedroom, 2 bath unit was just like the photos. The unit was beautiful and the location was great. On check-in, however, our room was not clean (trash under bed, kitchen floor sticky) which was a bit disturbing. The conscierge wasn't overly helpful the one time we dealt with them, but we've stayed in Maui before so we pretty much knew what we wanted so that wasn’t really much of a problem. The beach location is great and we mostly walked over to the part of Polo Beach in front of the Fairmont (just beware of partially submerged rocks near the shoreline - one got my 8 yr old daughter when she was boogie-boarding). The room came with beach chairs which was great and the balcony was huge (with great views). The only problem I had with the room itself is that there is a large window right next to the unit's entrance door so anyone in the hallway can see right into your unit with no way to block that (we partially blocked it with a boogie board). There was also only one doorknob lock (no deadbolt or any other locking mechanism) which made me slightly uneasy with the kids being in a separate bedroom (maybe crime is negligible, but every other room we had in Hawaii had better locks). The pool was nice and never crowded. Parking is in the basement and very convenient. All in all, the unit met my expectations. My one negative is that it was extremely costly and looking back, I'm not sure I would spend that much again. It was the definitely the nicest room we had on our 2 week trip, but it was also by far the most expensive. We'll be back to Maui in the future, but I'm just not sure we'll be back at this location – especially since we tend to spend a lot of time off-property doing things. But if money is not an issue, this certainly is a great place to stay.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 July 2011
Thank your for taking the time to share your experience at the Polo Beach Club. We were sorry to hear of the service issues you had and will share it with the staff to improve our level of service. With a prime beachfront location on its own excluded beach, the Polo Beach Club can be considered costly. We have 6 additional resorts at lower price ranges so please give us a call for your return visit. We really do appreciate you sharing your experience, since it is so valuable to future guests making their vacation plans. Mahalo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC