We stayed here a few years ago when it was still called the Diamond Hotel or Resort. Although it is not on the beach, that is fine! We visited the hotels on the beach in Wailea and found the beach to be not so great. The rooms at the Hotel Wailea are huge and very comfortable, granted there is some dated furniture but it wasn't a big deal for us. Our advice is to stay at this wonderful hotel, and then drive to big beach or little beach, which is what we did for three days straight. The staff if very accommodating, warm, and really try to make your stay fantastic. Would DEFINITELY stay here again.

An overall nice place to stay. The only negative, the walk to the parking lot is far.

Let's just put it this way - if you don't mind a hotel that's in the midst of early renovations and away from where all the action is, then this hotel is perfect for you. But they really shouldn't advertise it (yet) as a luxury boutique hotel. For the price we were paying, we might as well have paid a little more to be at the Fairmont or Four Seasons.

From the second we checked in, I had a bad feeling about the hotel. We checked in at night and I was surprised there was no bellboys to escort us to our room. With how the rooms/buildings were situated, it took us about 20 minutes going through the entire property, up and down the hills, looking for our room. When we finally got there, I didn't have the greatest impression either. The bathrooms are extremely outdated, right down to the tiles. Our view was of the koi fish pond, not a "partial ocean view". There was only one main light in the living room and in the kitchen so it was pretty dark at night.

The worst part of the room was that we had to ask the front desk why there was a stovetop when there was no pots and pans - apparently, we had to ask for it. Why was this not mentioned to us when we checked in? We also later found out that we could request a microwave as well...two days before we were checking out. Don't even get me started with the breakfast "buffet". For a luxury hotel, I was expecting an actual breakfast buffet, maybe with yogurt, some eggs, etc...not bagels and banana bread. The only redeeming thing about it was the actual fresh fruit and alright coffee.

And quite possibly, the service was the worst of our experience. I've no idea how most of these reviewers loved the service. When we asked for a bigger pot so we could cook dinner, they said they would call back. Nope, did not hear back. When I called the front desk to find out if there was parking at the Four Seasons since we had to go there for dinner (see below for THAT story), they said they'd call back. Nope, never heard back either. We had to keep calling back. Also, call about maid service since we would leave in the morning and come back mid-late afternoon and see that our rooms hadn't been cleaned yet.

And what put my family over the edge was the Friday night when we had planned on having dinner at Capische, the restaurant at the hotel, and we only got notice that afternoon that the restaurant was closed for a private event (some big wig at McDonald's was having some party there so of course, they were top priority). You'd think they would open up a bar area or get a special license for some other part of the hotel for the actual guests who wants a cocktail before bed but nope, nada. We didn't have a problem just buying alcohol and drinking in our rooms but we certainly didn't want to buy a whole bottle of vodka just for one night. So we decided to eat at a different restaurant (DUO at the Four Seasons) and because we were drinking, we wanted to use their shuttle. The valet guys were extremely busy and working hard to accommodate the McDonald's party guests and made us, the guests at the hotel, wait. We waited at least 30 minutes for the shuttle to come and when it did, the driver dropped his passengers off, he drove away! I know it wasn't the valet guys' faults for the miscommunication but it was a bit ridiculous. Management should have been well prepared for this party and had gotten more people to work the front desk and valet. Not only were we, the guests, extremely pissed off, but I could tell the valet guys were overworked from running around, parking cars and coming back to do the same things.

This was my first trip to Maui and this hotel really didn't give me a good impression. At the managers cocktail party, one of the employees told us that they were in the midst of a renovation so I can give some sympathy to the situation but they really shouldn't be calling themselves a Luxury Boutique Hotel and charging that much for a night.

Maui itself is amazing but when I come back next time, I might just stay at the Days Inn or another hotel in Kihei and save a few hundred bucks. I might have gotten better service there and my patronage would have been better appreciated.

I think I might have rated the Wailea higher if it hadn't raised my expectations so high by calling itself a 'true luxury boutique hotel'... The location is great if you dont mind not being right be the sea. The rooms are super spacious, have a great view and because the resort is so big it feels very relaxed and serene (only 4 rooms in one building). The service was very good, especially the valet guys at the front desk - genuinely lovely - at the main reception is was mixed. 2 things though that you cant have if you want to be a luxury boutique hotel: the really outdated bathrooms and fittings (our shower lead was actually rusty and everything looked like early 80ies), and the breakfast (average quality bagels, banana bread and coffee with paper plates, paper cups and plastic cutlery). So what if it was complimentary or included in the 'resort fee' - either you offer breakfast and do it properly or you dont. I think with a bit of updating and effort this could be a spectacular hotel!