The hotel itself is old and showing it's wear, but it was clean. The location is amazing. That's where all the positives end. The front desk staff and the restaurant staff were rude and not accomodating at all. It didn't seem like they liked their jobs or had some other issues going on. We did eat in the restaurant one night andafter being seated, comfortable and starting to drink the water, ordered a few drinks, we were moved from that table because "there's a party of 5 who will be sitting here". We were then placed in the back of the already back dining room. Not long after, a party of 2 were seated in the exact chairs that we had been sitting in. And, the service was horrible. After an hour of attempting to get coffee and desert, we had to go into the front dining room and request that our check be brought to us so that we could leave. It was a horrible experience. The front desk staff seemed to be bothered by questions and often didnt even attempt to address the concerns or difficulties that we were bringing to their attention. We had dinner a the Hotel Artic a few nights later and and this was an excellent experience. During the day, one of the employees child was running up and down the lobby and hallway for what seemed to be an hour, just very unacceptable. The cleaning staff didnt smile. Come to think of it, no one seemed to smile. We did have coffee and desert in the bar one night because we didnt want to have to experience the horrible service in the restaurant. We had just come in from the cafe down the street. The bartender was somewhat better than the other staff, but the service took a very long time. The bar is in the basement which didnt seem to have been renovated at all...just old and stinky of smoke. I probably wont be back to Greenland any time soon, but if I were to go, this would not be the place that I would spend my hard earned money at. I wouldnt even blink on my way by.
- Hvide Falk Ilulissat
