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Club Amigo Faro Luna – reviews, photos

3.0 of 5
Carretera Pasacaballo Km 18, Cienfuegos, Cuba
Hotel amenities
Club Amigo Faro Luna
Ranked #9 of 10 hotels in Cienfuegos
2.5 of 5 stars 18 Reviews
26 February 2011 -
BobblenoseWarwicks
10 February 2010 -
Littlesoapyfrog
 
 
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18 reviews from our community

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Banbury
Senior Contributor
38 reviews 38 reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
“Redirected here - so pleased!”
4 of 5 stars Reviewed 26 February 2011
2
people found this review helpful

Our group stayed here for 2 nights instead of Jagua, Cienfuegos. We had a lovely spacious room with a large sunny furnished balcony overlooking the Caribbean - all we needed was a fridge & a hairdryer to make it perfect! Staff were friendly & helpful, though we thought we'd started an international diplomatic incident when we took our welcome cocktails up to our room - our tour manager told us that the bar staff were panicking as they have to count all the glasses out & count them all back, & if any are missing their wages are deducted! There was even an inventary in one of the drawers itemising every item in our room, even down to the last coathanger!
The food was good by Cuban standards, and although the hotel is approx 15 mins drive from Cienfuegos we appreciated its quiet peaceful situation (with NO amplified music!)after our long days touring.

  • Stayed February 2011
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Preston, United Kingdom
Senior Contributor
26 reviews 26 reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
“Quiet Hotel - good staff - no dedicated beach”
3 of 5 stars Reviewed 10 February 2010
1
person found this review helpful

This hotel seems to accomodate a lot of coach tours fro one night and on those nights the restaurant does a full buffet with a good choice of salads etc. On other nights there is a choice of chicken or pork which can get monotonous but you don't go to Cuba for the food.
The hotel is great is you want to lie by the pool and indulge in the all inclusinve bar but some areas are now derelict as it's sister hotel Rancho De Luna has opened about 1km down the road. Rancho is a much busier and lively venue with entertainment etc and it appears that Faro Luna is now only open 4-6 months of the year. We went for the diving and the dive centre is at Rancho de Luna but it is only a 15-20 min walk down the beach and we would not have wanted to stay at Rancho!
The staff were helpful and courteous.

  • Stayed January 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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west midlands england
Senior Contributor
22 reviews 22 reviews
Reviews in 22 cities Reviews in 22 cities
14 helpful votes 14 helpful votes
“Staff let the place down”
4 of 5 stars Reviewed 26 January 2010
1
person found this review helpful

The hotel occupies the beach more or less exclusively and so it is very peaceful and private. There is a very good pool bar which serves hot freshly prepared snacks. Free pedallos, catamaran no charge for sunloungers and plenty of them. Generally food better than other hotels. Staff in main hotel and bars not very helpful. At breakfast they hid the glasses so you had to ask them for juice so you would give them a tip, same with desert spoons and coffee cups. I know they want to earn money but it does get a bit wearing

  • Stayed January 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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london on
1 review
4 helpful votes 4 helpful votes
“This is a quit resort, about 1/2 hour from town”
4 of 5 stars Reviewed 17 March 2009
4
people found this review helpful

We arrived at night at about 10 pm. The first impression was great, the lobby was nice,
We arrived with an other couple. We checked in , a busboy took our suitcases and walked us up to the room.
The room was great, we settled down with a few drinks from the bar and sat down on the balcony ,then went to bed for a good night rest.
The next morning we look out and we where right on the ocean.
The advertisement in the catalog from sunwing said "" BEACH FRONT '' well there was no beach ,""I post a foto from the beach front""
We stayed there for seven days, the service was great, the people where great, the place is clean, the water in the pool is cold.
The food at the resort for a tree star hotel was good.
I you look for a quit vacation and a rest full place,'' THIS IS IT''.
we had our 55 year aniversary there, the manager found this out and serve us a scrimp and lobster dinner on a table, special set up in the lobby. Is was great.

  • Stayed February 2009, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ontario
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
36 helpful votes 36 helpful votes
“Fine hotel for peace and quiet”
3 of 5 stars Reviewed 6 February 2009
3
people found this review helpful

This is a small resort, as mentioned, perhaps 40 occupied rooms with one dining room and bar. The store was in the process of re-opening as we left so at least basic items will be available on site instead of a 15 minute walk to Rancho Luna.

Speaking of Rancho Luna, if you're dead set on being in this area, try to find a package to Rancho Luna instead. It's a far bigger resort, that implies certain problems, but at least it offers a variety of activities to keep kids and adults occupied.

It's important to note Faro Luna offers NO activities such as watersports, dancing lessons, nightly entertainment, bingo, general Spanish lessons or fitness programs. You are completely on your own to find something to do while here.

The resort appears deserted most of the time, the dining room is quiet, the bar is dead as is the pool. I don't know where the patrons go during the day but they are hard to find.

The food is below par compared to other similar star resorts I've been at. It's bland, sparse, repetitive and not well prepared for the most part.

Most of the staff are pleasant and try to make your stay enjoyable but beware, there are a few who ignore your drink request with a shrug and "machine broken" response.

This is not a family resort nor for singles looking for fun, it's best visited by those who want a quiet place to sit by the ocean and pass the time.

I've noticed there a quite a few cheap deals to Faro Luna, so if price is an issue you may consider it worthwhile after debating if the lack of activities will compensate for saving a few dollars.

  • Stayed February 2009, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Club Amigo Faro Luna Also Known As

  • Hotel Amigo Faro Luna
Address: Carretera Pasacaballo Km 18, Cienfuegos, Cuba

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