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Club Amigo Faro Luna – reviews, photos

3.0 of 5
Carretera Pasacaballo Km 18, Cienfuegos, Cuba
Hotel amenities
Club Amigo Faro Luna
Ranked #9 of 10 hotels in Cienfuegos
2.5 of 5 stars 18 Reviews
25 November 2011 -
Groomie
 
 
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18 reviews from our community

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Marrakech, Morocco
Senior Contributor
23 reviews 23 reviews
Reviews in 9 cities Reviews in 9 cities
32 helpful votes 32 helpful votes
“A lovely situation - maybe there'll be a hotel here one day”
1 of 5 stars Reviewed 30 November 2011
2
people found this review helpful

We were supposed to be staying in Cienfuegos, but we heard from the tour agent the day before we left UK that we had been transferred to this "hotel", and was somewhat concerned that they felt it necessary to give us a range of "compensations" for the change. I was right to be concerned. Not only was this place around 15 miles out of Cienfuegos, making you a virtually prisoner for the evening, but the state of the "accommodation" was awful. It is a shame as it occupies a lovely position with superb views over the Caribbean. On our way to it, our tour guide said that it did (at least) have one advantage over the hotel we were supposed to stay at in that it had a pool. He was right, but that was of little value to us in that the very basic square pool was empty! Nevertheless there were two beaches which looked quite attractive from the distance - I say from the distance as the small one appeared to be completely fenced off from the hotel, and the large one only seemed accessible by going back to the main road, quarter of a mile or more down the drive of the property. So, it was back to the "room" - we did not have a very good start to the room, in that we opened the door to find a gecko running across the floor. However, there was a balcony with a lovely view over the sea - unfortunately, this came with a flurry of mosquitoes, an extremely rusty air-conditioning unit which appeared to be about to fall off the wall, and a door which would not shut. The air-conditioning at least did work (albeit somewhat noisily) and we had a fridge in the corner of the room, although the electrics connecting it to the wall would fail any health and safety regulations. As to the bathroom, the less said the better - it appeared to be decorated by a 3-year-old (although that's maybe unfair on 3-year-olds) with paint slopped everywhere, and we were unable to tap into any hot water after 10 minutes or so in the evening and again the next morning. Finally, the breakfast was easily the poorest we encountered in a fortnight in Cuba and the "breakfast experience" was dominated by the swarms of flies on the food! As to service, we did not really experience any - the tables at breakfast were left with dirty plates on them for long periods, and although we did get drinks at the bar the previous evening, the service was somewhat haphazard with the bar staff uncertain who they were serving! Altogether not to be recommended - fortunately we only had it for one night.

Room Tip: Go somewhere else - although we only had one room, we were with a group of four other couples, our e...
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  • Stayed November 2011, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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London
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Don't stay here!”
1 of 5 stars Reviewed 25 November 2011
3
people found this review helpful

Moved here after hotel booked in central Cienfuego got overbooked. How this place got 3 stars I don't know! It was dirty, ants in the bed, ac unit made so much noise we got no sleep or boiled. beds so uncomfortable ended up sleeping on the floor. The pool was empty and the only way to the beach was to walk back to the main road and then around. Only place I've stayed with chickens/horses etc wondering around the grounds. Food was covered in flies so didn't have any! Of the 2 weeks travelling around Cuba this was undoubtably the absolute worst, avoid if at all possible!

Room Tip: one at another hotel!
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  • Stayed November 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Victoria, BC
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Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Lots of great places in Cuba ... this is NOT one of them”
2 of 5 stars Reviewed 4 May 2011
1
person found this review helpful

Two stars at best. Hotel is about a block away from the actual beach, which is really one of the worst beaches in Cuba. Maybe the diving is OK (I did not try it) but it is very inferior to the beautiful beaches of Varadero, the Cuban cayos, even Guardalvaca. A lot of the hotel's clients seemed interested in drinking as much as possible and being loud ... in contrast were the other clients who were clearly disappointed with their choice. The rooms were very basic. Some of the staff were friendly and helpful (the norm for Cuba) but others seemed tired and weary of the trailer-park Canadians who were plentiful. Cuban food is not the greatest but gets better when 4 or 5 stars. Another 2 star indicator for this hotel although a fresh omelette (tortilla in Cuba) or fried egg is pretty much the same wherever you go. The nightly entertainment was a joke ... often it is very good in 3 star or more Cuban hotels featuring groups who tour to various hotels. But at this place the "house group" must have run out of ideas .. little more than a bingo game for a bottle of rum. The pool was a simple rectangle model with no ambience or style. So... unless you have a girlfriend or boyfriend iln Cienfuegos that you want to entertain on the cheap, Club Amigo is a good place to avoid. There is free parking with a more or less mandatory $1 per nght fee to ensure the security guys actually protect your high priced car rental.

Room Tip: There are nice hotels in the city of Cienfuegos.
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Stayed April 2011, travelled with friends
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Banbury
Senior Contributor
38 reviews 38 reviews
Reviews in 25 cities Reviews in 25 cities
22 helpful votes 22 helpful votes
“Redirected here - so pleased!”
4 of 5 stars Reviewed 26 February 2011
2
people found this review helpful

Our group stayed here for 2 nights instead of Jagua, Cienfuegos. We had a lovely spacious room with a large sunny furnished balcony overlooking the Caribbean - all we needed was a fridge & a hairdryer to make it perfect! Staff were friendly & helpful, though we thought we'd started an international diplomatic incident when we took our welcome cocktails up to our room - our tour manager told us that the bar staff were panicking as they have to count all the glasses out & count them all back, & if any are missing their wages are deducted! There was even an inventary in one of the drawers itemising every item in our room, even down to the last coathanger!
The food was good by Cuban standards, and although the hotel is approx 15 mins drive from Cienfuegos we appreciated its quiet peaceful situation (with NO amplified music!)after our long days touring.

  • Stayed February 2011
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Preston, United Kingdom
Senior Contributor
26 reviews 26 reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
“Quiet Hotel - good staff - no dedicated beach”
3 of 5 stars Reviewed 10 February 2010
1
person found this review helpful

This hotel seems to accomodate a lot of coach tours fro one night and on those nights the restaurant does a full buffet with a good choice of salads etc. On other nights there is a choice of chicken or pork which can get monotonous but you don't go to Cuba for the food.
The hotel is great is you want to lie by the pool and indulge in the all inclusinve bar but some areas are now derelict as it's sister hotel Rancho De Luna has opened about 1km down the road. Rancho is a much busier and lively venue with entertainment etc and it appears that Faro Luna is now only open 4-6 months of the year. We went for the diving and the dive centre is at Rancho de Luna but it is only a 15-20 min walk down the beach and we would not have wanted to stay at Rancho!
The staff were helpful and courteous.

  • Stayed January 2010, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Club Amigo Faro Luna Also Known As

  • Hotel Amigo Faro Luna
Address: Carretera Pasacaballo Km 18, Cienfuegos, Cuba

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