PROS
* Good Location
* English speaking staff (Michel was excellent)
* Great rooms with 4 star facilities (eg. hairdyer, power shower, mini-bar and plenty of hot water). We stayed in a junior suite, but I have also stayed in the hotel in a standard room in the past.
* Mini-bar very reasonably priced
* Attentive and efficient maintenance staff
CONS
* The jacuzzi didn't work. The pool was freezing cold and therefore unusable and the sauna was chargeable. We chose the hotel based on these facilities, so it was a disappointment once we'd checked in to find that none of them were actually usable.
* Restaurant. This is meant to be one the best in Cienfuegos ... the very thought saddens me. The food is bland, boring and very expensive. The breakfast is pitiful.
* The hotel tried to charge us 50% more to accommodate a third person in a junior suite. We managed to negotiate this down to 30% - but be warned. Even if you book via the hotels website there is no option to select a room for more than 2 people, so I'd suggest contacting the hotel before making a booking to negotiate the rate in advance. We lost an hour of our short time in Cienfuegos trying to sort this matter out (we were only there for one day).
* Noise from the Club. It woke us all up and went on until very late ... probably 3am. The noise was so bad it was like we were actually in club ourselves. It's a shame as it ruined the experience of being in the great room that we had.
- Holiday Inn Cienfuegos
- Cienfuegos Holiday Inn
