During a recent stay in the main house I was stung by one of the wasps that shared my room with me. When I reported this to the front deask I was told that it would be handled by the General Manager who would call me later that morning on my cell phone. The day after I departed, never having heard from the General Manger, a third tier employee called me to tell me that management refused to take responsibility for the occurence. During that conversation I requested to talk to the General manger and was told by the employee that he would have him call me. I have never heard from the General Manager and have left two voice messages requesting that he call me. One other guest staying in the main house discovered a faulty toilet in their room and from the time the matter was reported to the front desk and the problem resolved two hours had transpired. That guest missed a business meeting due to the delay in the reparation of the toilet. General Manager did not address this problem with the other guest either. Because of the cowaredly attitude of the General Manager I have no choice but to share my experience with potential customers. Do not expect any customer service nor the expresion of concern for problems with your accomodations. Management simply hides its head in the sand and refuses to deal with clients problems. Caveat emptor.
