The Madison would appear to be a very nice hotel, until you actually stay in a room. It can be summed up like this: Nice Lobby, Dingy Rooms. The location is convenient if you plan on taking NJT, as Convent Station sits immediately behind the hotel. We were not aware of that when we checked in. Other than the super expensive on site restaurant, there is nothing within about 2 miles of the hotel. We asked the front desk and rather than referring us to the train station, which would have cost $2.50, they referred us to a shady cab service, which cost $20 for literally a 5 minute ride...ridiculous.
I was here for 5 nights and the maid service was good. Other than that, the room sucked. According to the "history of the hotel", which will be left on your bed, they have completely renovated the rooms. This is absolutely false. The "history" of the hotel is as follows: Built in 1981 and pretty much looks the same as when it first opened, except for the pitiful shower and mold in the tub. Nasty vanity...overall a terrible bathroom. There was a hole in the plaster immediately above the bed...at first we thought it was a bug, but it just turned out to be a hole...awesome! The only good thing I can say is that room does contain a Keurig coffee maker and iHome alarm, which is nice. Maybe that's what they meant by "completely renovated".
Long story short, stay somewhere else.
Can't wait to see the form letter response by the General Manager (I believe his name is Scott), where he will beg you to "give us another chance." No thanks, Scott.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
18 January 2012
Sorry to see that you were disappointed with your stay, I would have loved to have met you and spoken with you face to face to discuss your concerns while you were here but you can always call or email me if you like. Thank you for pointing out how great our lobby is and how good our housekeeping staff is. They take a tremendous amount of pride in keeping our hotel spotlessly clean and our guests notice it as evidenced by the excellent feedback we receive on both Trip Advisor and our internal comment card program. I also appreciate you mentioning the convenience of the train station and the first two of many wonderful upgrades we are planning in the near future (our Keurig coffee makers and IHome alarms). In the next month or so we are replacing every light in the sleeping area of every guestroom. Again, I am truly sorry you did not enjoy your stay but I take a tremendous amount of pride in knowing that you are one of only a very few people to feel that way. In fact in all the time the hotel has been listed on Trip Advisor only 10.9% of guests that posted comments have ranked us poor or terrible while 76.6% have ranked us very good or excellent. Those numbers are even better when looked at over the last 21 months with only 7.5% ranking us poor or terrible and 81.3% ranking us very good or excellent. No other hotel is Morristown is even close to those numbers in spite of the age of our building. Thank you for staying with us and give me a call if you truly would like to hear from me.
Scott McArthur
General Manager
862-345-5500
smcarthur@themadisonhotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC