The hotel was very clean and up to date in all communal areas, good size pool with water slides only issue with this was it was not heated and so no guests made use of it after their first dip, what a shame and waste of what could have been a great facility to the hotel. The room was on the 3rd floor and had lift access so this was not an issue for guests with mobility issues. The staff team were very friendly and did their best to accommodate the guests, they were great. The location of the hotel was superb right on the beach and within easy access of the local amenitites, plenty of sunbeds available and the beach area was kept very clean.
We arrived at 5am and were checked into our room quickly, no waiting about. The room while clean was disappointingly small, the T.V was an old portable, not a flat screen as you expect from a modern hotel, we could only find news chanels that were in english and there were no facilities to make a brew in the room which is the first thing you want when you arrive.
When we unpacked and went downstairs for breakfast, we were asked by the customer service man in the hotel if everything was ok. We informed him of these minor issues and he said he would sort things out. This did not happen. The meals were severed buffet style and there was plenty of food available and as the dishes were emptied they were quickly replenished so you did not go hungry at meal times. This hotel was all inclusive, but it was restricted as mealtimes were set and snacks were only served at certain times of the day. Tea and coffee were the only items available 24/7. The most important thing that we had an issue with was, as it was coming to the end of the season, the staff were finishing and going home so the hotel was being run on a skeleton staff team, everything was being packed up around us including the bar, this did not affect me personally as I dont drink but it did impact on the other guests staying and my partener, also there was less and less choice as each day went by, it became more and more like self service, some guests were booked to stay longer and were having to pack up and move to another hotel part way through their stay, some these guests had children too. [ not good, having to pack / unpack twice and move during a holiday]. Having said all of this I would return to this hotel again, however I cant wait for the return response to this , as it is always the same. " thanks for staying at Marti la perla, we look forward to seeing you again ". The response's are never individualised to address your personal issues.
Room Tip: ask for sea veiw room and make sure the air con is available and turned on , as the hotel had turned...
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