Me and my boyfriend went in Marbas July 2010 and my troubles began. When we made the reservation we were promised to have I nice room with a terrace and that was my only recommendation – to have a room with a terrace and a calm holiday with my boyfriend, but when we arrived the problems began. Firstly we were situated in a very small and narrow room on the ground floor up to the kitchen. The room was very small so small that I could not open the mini bar door without moving the bed… so just imagine how narrow it was… and we have no balcony and when I opened the window to get some fresh air, the only air that entered the room was the hot smelling fume from the kitchen so I went to make a complain to the reception. But I had no solution to the problem, so I was forced to be in touch with the representative of my tourist company to go to the manager to solve the problem. Finally in two days time I had a new room; it was small but with a very nice view. I was surprised to reveal that in the hotel I should pay extra to have an air condition out oh the hours that were defined although I remember when I booked the hotel it was not mentioned in the contract. The other problem was that there was I man-supervisor I think, who was looking at as we were like criminals I do not know why, and it made me feel very inconvenient. Although there was supposed to have free wireless internet in the lobby I took the password for it very difficult, firstly the lady from the lobby told me that there is no free internet, but when I argued with her and show the presentation of the hotel that was written that it is free she gave me the password. Finally after having 5 days with a full and peaceful rest I had my final problem, when we left the hotel we were forced to pay room service that was not ours, I made a scandal again and asked for the receipt where it was clearly written the hour of the order-and it was before we move to the new room and the signature was not mine. Although all the inconvenience the hotel was very cozy and perfectly situated, the food was very nice and made with touch. The hotel was clean, there was no animation and the service was not good but all this was compensated with the nice view and the calm atmosphere. The swimming pool was very small, but for the 3 stars I think it was good.
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