Went here to go to the Out of Africa Wildlife Park in Camp Verde, conveniently just two miles away. The pleasant manager switched out our first room (waste was unflushed in the toilet, dust covering tables, a large crumb of bread, and a burnt hole in the bed cover) for a second one that smelled fainlty of smoke. This room was a suite, and we appreciated the effort...but the ice maker was broken down the hall and the pipes screeched a room away, and I could hear the guy next door snoring (really). They offer a shuttle to the casino, so that was nice. Hot tub was bubble-less and breakfast went uneaten-coffee, cereal, or stale baked goods. Should be a $29-39 room, not a $75-100 for all that aggravation.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
9 April 2011
We greatly appreciate you taking the time to bring this matter to our attention and apologize for any inconvenience that you may have experienced. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We are planning a renovation of the guest rooms and public areas which will address the problems you mentioned. Thank you for expressing your concerns.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
