We have stayed here twice once in the suite and another time in a regular room. Rooms were dirty both times and the staff was very rude. I was told since I left my coupon at home that it was my problem and that I would have to pay for regular room rates. Their focus is not on their customers what so ever. I personally work in a hotel and if our rooms were ever that dirty and had a attitude with a customer we would get fired. Although they make this hotel seem nice it really is a disappointment and a waste of money. If i were you I would just find a hotel down the street. The only good thing about the hotel is it has free shuttle service even then you get hassled in to giving a tip. Overall I would not stay here I would recommend Laughlin instead if you want to gamble. I would recommend this place if you want bed bugs and an inadequate attitude to go along with it. As for the suite both of the bath tubs were not working one of the bath tubs had a hole in it there were holes in the ceiling it was a disaster. If you want to end your vacation with a terrible ending then I would recommend this hotel for you because it is by far the worst hotel around here!!!!!!!!!
- Hotel At Cliff Castle
- Cliff Castle Hotel
- At Cliff Castle Hotel
