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MainStay Suites – reviews, photos

2.5 of 5
7310 Executive Way, Frederick, MD 21704
Hotel amenities
MainStay Suites
MainStay Suites
MainStay Suites
MainStay Suites
MainStay Suites
MainStay Suites
Ranked #16 of 20 hotels in Frederick
2.5 of 5 stars 32 Reviews
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32 reviews from our community

    Trip type
Traveller rating
    2
    7
    4
    4
    15
Date Rating
Frederick, Maryland
1 review
1 helpful vote 1 helpful vote
“THE WORST HOTEL EVER!!! DO NOT STAY HERE!!”
1 of 5 stars Reviewed 31 December 2010
1
person found this review helpful

My husband works 2 and 1/2 hours from home. I wanted to take my children (a 5 month old and a 6 year old) on a special getaway for the New Year holiday. We were checked into room 316. It was the most filthy place I have ever seen. The dust on the tv was so thick my 6 year old decided to write on it. The counter tops had hair, dirt, and FILTH all over them. The toilet and shower were not cleaned since the previous checked out guest. I called the front desk and requested a room change. The front desk clerk told me that she could move us to another room "right down the hall". We moved into our current room. It was not as FILTHY as our previous room but it wasn't the best. While getting ready for bed tonight the hotel phone rang. He said that he was the front desk clerk on duty. He proceeded to tell me that I had to pay an extra $20 per night for our room because our room has two beds. I told him that we would move to another room in the morning if he guaranteed that it would be clean. He said that he couldn't promise that. NICE!!! After admitting that it was the front desk clerks fault for not telling me that I had to pay an extra $20 a night he proceeded to yell and me and ACTUALLY HUNG UP ON ME!!!!!!!!!!!!!! I asked his name and he told me that he wouldn't give it to me and told me that he "dared me to come down to see him in person to get it". I told him that I had a baby and a six year old with me and he told me that he didn't care about my kids. I am still in the room and truly do NOT FEEL SAFE HERE!!! I have never been talked to the way he talked to me. My six year old is so scared and afraid that he will come up to our room and hurt us!!! NICE!!! DO NOT STAY HERE!!! IT IS DIRTY AND THE GUEST SERVICE IS THE WORST EVER!!!!!!!!!!!!!!!!!!!!!!

  • Stayed December 2010, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask sherryandjoe about MainStay Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederick, MD
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Not so clean”
1 of 5 stars Reviewed 13 December 2010

While on the outside this hotel looks adequate, I overheard employees making comments that I found disturbing concerning the cleanliness. For starters, bed bugs keep showing up in a few rooms. The rooms get treated, but you know that you can never fully get rid of bed bugs. Second, in one of the rooms, apparently a guest had gotten ketchup and other spills on the ceiling. Rather than clean the mess, the hotel chose to just paint over it! Finally, I heard the staff will let stopped up toilets sit all weekend for someone to clean up Monday, though I have no clue why the maids don't take care of it. I suppose they pass it off to maintenance as there is no maintenance staff over the weekends, so you're stuck if something breaks in your room, or someone else who only works during the week. Who knows what other short cuts this hotel takes. I will never stay here again. You shouldn't either!

  • Stayed December 2010, travelled solo
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Shambular about MainStay Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Very disappointing--you can do MUCH better!”
2 of 5 stars Reviewed 1 December 2010
1
person found this review helpful

Our experience wasn't nearly as bad as the other reviewers, but this place was a serious disappointment. The lobby and hallways were nice enough, but it went downhill quickly upon entering the rooms. The furnishings are cheap, dirty, and VERY poorly-maintained--almost everything in the room was ugly, discolored, dinged, or outright broken, and everything was highlighted by harsh white fluorescent light. The heater was very noisy and awakened me from my sleep! The continental breakfast featured the smallest selection I've seen in years.

  • Stayed November 2010, travelled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Storm27 about MainStay Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ann Arbor, Michigan
Senior Contributor
24 reviews 24 reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
“This place is a dive!”
1 of 5 stars Reviewed 19 September 2010
1
person found this review helpful

Please do not stay at this hotel. It was given 3 stars by AAA and on Travelocity. The carpet in the hall was disgusting, dogs barking, dirty walls in room. The screen on the window was frayed and half ripped off. There was a huge cart of bags of garbage on the second floor next to the elevator. The entire hotel had a funky smell.

  • Stayed September 2010, travelled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask pair-of-bears about MainStay Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kaiserville, MI.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Dirty smelly hotel”
1 of 5 stars Reviewed 20 August 2010
1
person found this review helpful

This hotel is nasty. It smells terrible and is dirty, outdated, and in disrepair. There really is nothing more to say.

  • Stayed September 2010
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask ECompton about MainStay Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about MainStay Suites

  • Mainstay Suites Frederick
  • Mainstay Frederick
  • Frederick Mainstay
Address: 7310 Executive Way, Frederick, MD 21704
Price range (per night):* INR5,480 - 7,941

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