This is a standard HGI in Frederick, MD just off I-70. The staff here are some of the nicest of all the Hilton properties I have stayed, and Lauren at the front desk was particularly helpful. The property is clean, rooms nice and useable, and overall this is a good example of a Hilton property. The only reason I cannot give this hotel the highest rating is the poor internet connection mentioned by other reviewers. Frequent drops and slow speeds are painful when trying to get work done here. I stayed in another HGI the night before 50 miles away and experienced similar issues, so I wonder if this is a problem with the HGI provider (AT&T I think), or just sub-standard service at this hotel.

The hotel is still a good value for travelers. No issues in my most recent stay (January 2012), but the wi-fi connectivity is still horrendous. As I do in a lot of other places, I plugged-in to the wired LAN with my little wireless travel router. Even that was lousy.

So, in addition to poor wi-fi reception in the guest rooms, the wired LAN is pretty buggy, as well.

No offense to the nice people working there, but management really needs to look into this. All the people with whom we dealt were very nice.

I stay at this hotel four days a week, and it has become like home to me. The staff is unbelievably friendly. You are welcomed with smiles and courtesy every turn you make here. I've yet to have any discrepancies with a single thing. This hotel speaks for itself after spending just one night there. From the outside landscape to the bathrooms, everything is kept in order and spotless. The sheets, believe it or not, are crisp and clean each time. It's a pleasure being able to walk into a room and not worry about a thing! The one and only complaint has to be the internet though. If I have to sacrifice the internet speeds for the cleanliness and staff, I would be glad to! I really appreciate the management and staff that makes this possible for me. The food from the grille is exceptional too! Everything on the menu exceeds satisfactory ratings. And as expected, the bartender is always terrific! This is a must stay hotel! Two thumbs up to each and every member of this wonderful staff! I appreciate you all!

Stayed at HGI Frederick/ employee stay over Xmas weekend. I requested a handicapped room because it is larger, and typically less used/cleaner. There was a small blood stain in the middle of the room/carpet, torn wallpaper, and the Mira desk chair had been scribbled on with pink magic marker. It took 10 minutes of running the water in the sink & shower in order to get hot water. Breakfast foods on buffet line were luke-warm. Would have had MTO, but the cook didn't approach us until after we had started plating already cooked items. We skipped breakfast the second day and just had coffee. Went for refills after 11am, and the coffee station had been completely removed. When we left at 11:30am, I went over to 4 or 5 staff members eating bananas out of the guest whole fruit bowl and asked for coffee refills offering my own to go cups. I was told coffee was no longer available. I told them coffee was supposed to be available 24/7, and they said I needed to address the Front desk, as they were doing what they were told. Reported to Front desk that coffee was supposed to be 24/7 as I was leaving. FD staff member did not reply to me and went to speak to staff members now sitting at the bar. They certainly did not portray the hospitality spirit Conrad Hilton intended for his guests. Next time I'll try Hampton Inn Frederick.