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Santa Cruz Hotel – reviews, photos

Crta. Sierra Nevada Km 12, 18196 Sierra Nevada National Park, Spain
Hotel amenities
Santa Cruz Hotel
3.0 of 5 stars 5 Reviews
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5 reviews from our community

    Trip type
Traveller rating
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    1
    2
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    2
Date Rating
gibraltar
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
“dont waste your time or money on this hotel”
1 of 5 stars Reviewed 19 January 2008
3
people found this review helpful

just returned 1 day early from a weekend break at this hotel.the whole experience was terrible.

having had a problem booking online i eventually made a reservation on the phone for a bungalow( trade description act obviously doesnt apply here) for 2 adults and a child on half board basis.

on arriving we were expected to all sleep in the one bed, and no provision had been made for food for my son as we were given a card for just 2 peoples food.

the "bungalow" turned out 2 be a double room adjoined to another double room in an outdoor annexe. sound insulation from next door was non existant and the postage stamp size TV couldnt be operated without paying 10 euros for a remote. later that night the lack of soundproofing coupled with the rattling bed and howling/grunting couple provided 5 mins of entertainment.

eve meal buffet choice was all cold and unapetising. breakfast was very spanish,all buns and processed ham and a free for all, if youve got a faint heart youll never get near the coffee machine!

the whole package from room quality to staff who had faces like slapt arses left us with no option to pack up first thing sat morning and go somewhere else

DONT WASTE YOUR TIME OR MONEY HERE

Stayed January 2008
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Faro, Portugal
Contributor
15 reviews 15 reviews
Reviews in 14 cities Reviews in 14 cities
7 helpful votes 7 helpful votes
“Hotel com preço acessível”
3 of 5 stars Reviewed 13 April 2012
Google Translation

  • Stayed April 2012, travelled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Sbhen_24 about Santa Cruz Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Citymar Hoteles, Gerente at Santa Cruz Hotel, responded to this review
20 April 2012
Boa tarde

Em primeiro lugar, agradeço-lhe ter sido hospedado no nosso hotel e por seus comentários. Sua opinião é muito importante para o hotel.
Estou feliz em saber que a relação de dinheiro parecia excepcional.

Nós esperamos que nós escolhemos novamente na próxima vez que você visita Serra Nevada.

Mais uma vez obrigado por seu tempo.

Uma saudação cordial.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orihuela
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Hotel muy descuidado en cuanto a instalaciones”
1 of 5 stars Reviewed 24 February 2011
1
person found this review helpful
Google Translation

  • Stayed February 2011, travelled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask RamonOrihuela about Santa Cruz Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
An Expedia Traveller
“Hotel en paraje excepcional.”
4 of 5 stars Reviewed 10 December 2010
2
people found this review helpful
Google Translation

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This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Malaga
1 review
1 helpful vote 1 helpful vote
“Regular, regular,regular”
3 of 5 stars Reviewed 24 February 2009
1
person found this review helpful
Google Translation

  • Stayed February 2009, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask MAJG69 about Santa Cruz Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Santa Cruz Hotel

Crta. Sierra Nevada Km 12, 18196 Sierra Nevada National Park, Spain
Price range (per night):* INR3,299 - 4,977

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