I work in a resort, so my opinion is critical. I can't help it. Anyway, the rooms are in awful condition. The wallpaper IS comming off the walls, the ceilings in the hallways are in awful condition. Come on, we all know popcorn ceilings aren't that expensive. However, I am currently eating breakfast as I am writing this in the dining room and am experiencing the best customer service I have ever received. Not sure why, but my server is Ty, the outlet manager. She is AMAZING. I can't express what incredible service she has provided to myself and my group.

In conclusion, Ty is wonderful and the rooms are tired.

Please thank Ty for going above and beyond in her area.

I stayed there for one night , got upgraded to the top floor , nothing fancy but clean and quiet.

My 10 year old Daughter and I just stayed here for a theater convention we were attending at the Cobb center. I was very happy and impressed with the hotel. Our room was clean and beautiful and I especially liked having a fridge and microwave oven. (I am a big water drinker and like to keep it cold and love being able to warm up my coffee) You are also able to close off the bedroom from the bathroom and living room area with pocket doors which was wonderful when my Daughter needed to get her rest at night while I stayed up a bit later. We did have a few small problems with not receiving our room service at the time requested one morning, a very bad room service meal one evening and our room not being made up yet when I arrived back in it one late afternoon. This being said the staff from room service all the way to the front desk were friendly, professional and prompt to fix any problem immediately, and they did!! There is a sky bridge available behind the hotel to get to the Cobb Convention Center. It is a fairly easy walk in nice weather, but the entire walk is not all enclosed and if you need to be in heels or it's raining not a great walk. The positive side to this is, the hotel shuttle will gladly drive you over to the Cobb Center whenever needed or pick you up and bring you back, all you have to do is ask at the front desk or call down, and it is a 2 minute drive. Also the Waverly Hotel which in connected directly to the Convention Center will also gladly drive you back to the Sheraton, all you have to do is ask the bellmen. This was very helpful to me as a woman traveling with a young Daughter. Even though we did feel safe on the walk back and forth, It was a better option late at night for us! I would highly recommend this hotel!

Long story short:

My husband and i stayed at the Sheraton on our wedding night. It was just a beautiful and spacious room. After our driver dropped us off at the hotel, we got our keys, headed to our room, and as we were approaching so was the room service bringing us wine and chocolate covered strawberries.

It's an overall lovely, large, and clean hotel with great staff... :-D