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Hawthorn Suites Atlanta Northwest – reviews, photos

3.0 of 5
1500 Parkwood Circle, Atlanta, GA 30339
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Hawthorn Suites Atlanta Northwest
Hawthorn Suites Atlanta Northwest
Hawthorn Suites Atlanta Northwest
Hawthorn Suites Atlanta Northwest
Hawthorn Suites Atlanta Northwest
Hawthorn Suites Atlanta Northwest
Ranked #131 of 197 hotels in Atlanta
3.0 of 5 stars 76 Reviews
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76 reviews from our community

    Trip type
Traveller rating
    19
    21
    10
    14
    12
Date Rating
2 reviews
3 helpful votes 3 helpful votes
“Great price for a nice room”
3 of 5 stars Reviewed 17 January 2012
3
people found this review helpful

I was apprehensive about staying here after reading some of the other reviews. The hotel turned out to be fine.
The room was older, but clean, and the beds were comfortable. There is a nice pool and tennis courts if the weather were warm. The hotel is convenient to get to downtown Atlanta and in a very safe area with good restaurants nearby. The free breakfast was great!
I would definitely stay there again.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask LyndaM123 about Hawthorn Suites Atlanta Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Constance Colvin, Manager at Hawthorn Suites Atlanta Northwest, responded to this review
27 February 2012
We are delighted you enjoyed your stay at our property; we do share your feedback with our team and work hard to ensure all our guests are happy. We do offer great value, service and amenities and hope upon your return to Atlanta, you choose us once again!
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USA
Contributor
17 reviews 17 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“It's better than the el-cheapos directly on the Interstate”
3 of 5 stars Reviewed 11 January 2012
1
person found this review helpful

This is an older property and the rooms show it sometimes. It is also frequented by construction and utility workers in town for projects. The internet is wired and slow. If you don't have a device with an Ethernet port forget getting online for free. They do have a free breakfast and free dinner but I think it might be during the week only but I am not sure. Well, it's not the best but it's not a no-tell-motel-in-the-sticks continental breakfast and cold sandwiches dinner either.

I have been staying here on business once a month for about a year now and I have not seen the first Wyndham point posted to my account from this property and when I ask them about it they refer me to Wyndham who refers me back to the Hawthorn Suites Atlanta Northwest.

Bottom line: don't expect any Wyndham points from this property and if you or your company can swing it stay at one of the nicer properties nearby; there are many.

Room Tip: The suites are much better than the rooms but they will not upgrade for free. Don't let them pu...
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  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask ICClearly about Hawthorn Suites Atlanta Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Constance Colvin, Manager at Hawthorn Suites Atlanta Northwest, responded to this review
27 February 2012
Thank you for your feedback; I will be contacting you directly to ensure we follow up and provide you with your Wyndham Points; I am positive this was an oversight and we truly apologize for this inconvenience; we have also worked on the internet and will research your room to evaluate all areas have proper access. We make every effort to improve the property and value your comments. Thank you again!
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Austin, TX
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“I tried a second time - FAIL”
1 of 5 stars Reviewed 19 December 2011
2
people found this review helpful

So I decided to give this hotela second try and man, what a huge failure. to start, let em say that i am a normal guy. i don't demand room service or much in the way of amenities. i'm just a normal 35 year old guy.
this trip was my trip to see my 7 year old daughter for christmas and i brought my girlfriend and her 5 year old girl with us. because it was christmas, i had sent 2 LARGE boxes of gifts to the hotel. now, prior to the shipment, i called the hotel and was told by a very nice lady that yes, i could have them shipped there and if they knew the room before i got there, they would even put them in the room for me. i was very pleased by this.
so i get there with my girlfriend and her daughter and check in. i checked in at about 8pm, not exactly late at night. check in was fine, although Adriana (the front desk help) had an obvious attitude cause i was making her work. i asked for my 2 large boxes and her answer was, they aren't here. i described the boxes and told her that maybe they were in my room and she threw a hissy fit and started to tell me how it wasn't her job to do that etc. etc. so i went to the room, getting ready to call fedex to see if they delivered. the hotel phone rings and it's the front desk lady who says she found my packages and do i want to come get them. i get back up tot he front desk (which you have to drive to) to find out they were sitting in a coat closet the whoel time and there was a record of this IN MY FILE that she NEVER bothered to look at. so she gave me a damn heart attack for NOTHING. i got no apology, no nothing. she could care less!! she was really a b-i-tch about it.
then we finally get settled intot he room. it's dirty, the towels are clean, but stained, the bathreoom has mold in it, the tub doesn't drain right, there's no water pressure, the pillows are crazy hard, the tv remotes have something caked on them and haven't been clean in ages, there are nails popping out of the door molding and nothing has been repainted in the last decade. the AC units worked, but there was no way to regulate them. on, hot and cold, thats about it.
so i tried again and was disappointed AGAIN. i just can't stay here any more. the only reason i did was to save money and have a 2 bedroom suite. next time, i'll go up the road a bit and get a NICE room with an adjoining room and pay the extra room fee. this place is just crap.

Room Tip: i promise you, stay someplace else!!
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  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Constance Colvin, Manager at Hawthorn Suites Atlanta Northwest, responded to this review
27 February 2012
Please know your comments were shared with the team and since we have reinforced the importance of employee training and have improved our standards on customer service thanks to your valuable feedback. I know to ask for a third opportunity may not be conducive; but I hope you challenge us and validate our enhanced service! Thank you again for the opportunity.
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“Never Again”
2 of 5 stars Reviewed 15 November 2011

Employees behind the desk not very cordial. Apartment style, not easy to find room at night and the rooms have very thin walls and ceilings. You hear all the outside noise and hear the walking from floors above. Not very clean. I am leary to go through Hot Wire again knowing that this is rated with 3 stars.

  • Stayed November 2011, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Gayle M about Hawthorn Suites Atlanta Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Constance Colvin, Manager at Hawthorn Suites Atlanta Northwest, responded to this review
27 February 2012
We are sorry to hear that your stay was less than enjoyable; we do take all comments very seriously and would have ensured better arrangements; if available, should this have been shared with our team during your stay. We hope you will allow us another opportunity to better serve you; we offer a great value and have rooms and suites that are more secluded to your preference.
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Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Nice stay.”
4 of 5 stars Reviewed 12 November 2011

Nice neighborhood, lots of restaurants to choose from nearby, clean room. Only stayed one night, but will be back if we stay near Atlanta again.

  • Stayed November 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jlynn113 about Hawthorn Suites Atlanta Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Constance Colvin, Manager at Hawthorn Suites Atlanta Northwest, responded to this review
27 February 2012
Thank you for your comments; we are delighted you enjoyed your stay. We do hope when you visit the great Atlanta area you return once again to our property!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hawthorn Suites Atlanta Northwest

  • Hawthorn Suites Atlanta
  • Atlanta Hawthorn Suites
Address: 1500 Parkwood Circle, Atlanta, GA 30339
Price range (per night):* INR2,628 - 6,990

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