Wasn't sure how to update my first review of the Artmore, so I'm using the review format unless told otherwise.
The original review: Decent Bed, Ruined Pants and Poor Customer Service
Where I left the story: I had recovered the base cost of the pants (after 13 phone calls as well as the original 4 in-person conversations!); 3 months later- I did not think I would ever see the cost of the shipping and tailoring reimbursed...
In the end Michael Halpner, General Manager at the Artmore made sure I was reimbursed after reading my review. It would have been better if it was done quickly and without me having to contact them a million times, but I guess Trip Advisor helped me identify the right person! I just wanted to find a way of letting those of you who read my original review know that the hotel stepped up and tried to make it right in the end (even offering a free stay, which they/I never actually followed up on)... but they did put the pants issue to rest.
Thanks Michael for your help.
- Also Known As:
- Artmore Hotel Atlanta
- Best Western Atlanta
- Best Western Atlanta Downtown
- Atlanta Best Western
- Official Description (provided by the hotel):
- A Boutique Hotel in Midtown Atlanta across the street from the Arts Center MARTA station. Near the High Museum, Fox Theater, Museum of Design & Architecture, Piedmont Park, Atlantic Station, Atlanta Botanical Garden and Center Stage performance venue. Close proximity to Downtown Atlanta and Buckhead. Renovated, dog Friendly, and LGBT-Friendly, with a great courtyard for relaxing or lounging. The Studio + Bar is a great place to gather and the Artmore Hotel is the place to stay in midtown Atlanta. For a unique experience also try our cocktail garden serving delicious bites along with Artmore's signature drinks. ... more less
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