I received excellent customer service before I even arrived in Atlanta. On 1/4/2012 Front Desk servicemen Alexander contacted me after I called to inquire about my reservation. He reassured me that all was well and gave me important information about the hotel (parking, restaurant, etc.). Upon my arrival on 1/6/2012 I was personally greeted by Alexander as he not only remembered my name, he extended his hand to me as a welcoming gesture. His pleasant attitude and professionalism set the tone for my entire stay. The room was gorgeous, clean and the views from the balcony were spectacular. From the room I sent out emails recommending your hotel to my colleagues, family and friends who frequently travel to Atlanta. Keep up the good work guys and please acknowledge Alexander as he adds a great deal of value to your organization, Oops, it would be remiss of me not to mention that the blackberry cobbler was to die for...lol.

My fiance and I booked this hotel for a brief get-away after the holidays. The first thing that drew us to Twelve Centennial Park was its spacious rooms, views of downtown and contemporary feel. We were not disappointed. Our room was a deluxe king on the 16th floor, which I believe was the top floor of the hotel. The apartment-style space was beautiful and very clean. We loved the floor-to-ceiling windows and large patio that overlooked the city. The bathroom was quite large with a separate shower and tub. Plenty of storage is available with a large closet and chest of drawers. Our only complaint about the room was the scratchy bed linens. But all-in-all the hotel, itself, was absolutely wonderful.

Sadly, its staff members weren't as impressive. Upon check-in I was told my reservation could not be found. After explaining that I had booked through an online travel site, the front desk clerk scowled and requested the help of another employee, who was handed my driver's license and credit card. After several swipes of my card with no explanation as to what was going on, I had to confirm that I had already paid my room in full. I got a brief, annoyed nod. More silence followed and then finally I was given our room cards and told where the elevators were located. No one was truly rude, but it was a little unnerving to watch my credit card being swiped over and over again with no explanation. The valets were also unfriendly and not at all knowledgeable of the area. A question about the location of a local restaurant that turned out to be a three or four blocks down the road drew a blank stare.

I will likely stay at Twelve again, but will probably try its other location in Atlantic Station in hopes of a more friendly atmosphere.

My husband and I attended a sorority event that was held in this hotel in November, 2011. As we acquired the room at the last minute, we were not expecting much. The room had a COMPLETE kitchen and the bathroom included a tub that even my hubby could use (he is over 6 feet tall). The bed was SUPER comfy (we fell asleep instantly). The sitting area was excellent as well, as it comfortably accommodated a couple of visitors we had that evening. I was surprised to see how QUIET the suite was, as the hotel was PACKED with my sorority sisters and their guests. We felt like we were the only ones there! The modern decor and the view of the ATL skyline was so ROMANTIC!! :-)

This has a HUGE full kitchen with dishwasher and full sized fridge. A sleeper sofa and two tvs plus internet. We got a great rate and were close to everything. Super clean and well maintained. We went as a couple but will return with our children to do the aquarium. It was 10mn from great shopping and a block from Chicken and waffles!