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Twelve Atlantic Station – reviews, photos

3.5 of 5
361 17th St, Atlanta, GA 30363
Hotel amenities
Twelve Atlantic Station
Ranked #59 of 197 hotels in Atlanta
4.0 of 5 stars 90 Reviews
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90 reviews from our community

    Trip type
Traveller rating
    36
    19
    9
    12
    14
Date Rating
Atlanta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Uncomfortable Stay”
2 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

We decided to have a "staycation" be it that we live in Atlanta. We chose this hotel due to the past beautiful skyline view it once had and location in Atlantic Station. To our surprise that skyline view is no longer available due to huge building blocking it. But I digress, the room is very nice with a full kitchen and sadly that's the best part. The bed is sooo uncomfortable to sleep in that our arms hurt each morning we woke. The hot water only lasted ten minutes in the shower no matter when you took the shower. Housekeeping took so long to provide us with the "complimentary pots and pans" that if we had not already brought food to eat we would have ordered room service or went out to eat. The walls are so thin we could hear our neighbors phone conversation as well as there is a train that passes by frequently. Overall the stay is not worth the money. Very disappointed.

  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask DaJoneses about Twelve Atlantic Station
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review
20 February 2012
Dear Dajoneses,

Thank you for submitting a review and I am sorry to read that you had an uncomfortable stay. I will share your review with the operations team and we will continue to work hard at providing our guests with a great hotel experience when they choose to stay with us. Please contact me at your earliest opportunity as I would welcome the opportunity to discuss your stay with you personally. I would also like to find out the specific suite number so that I can have the items you highlighted checked. I appreciate your comments.

sincerely,

John Reilly
jreilly@twelvehotels.com
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Posted by an Easytobook.com traveller
1 review
“Best hotel in atlanta”
5 of 5 stars Reviewed 9 February 2012

The hotel provides easy access to all events. You only steps away from shopping stores, movies, grocery store, and resturants. Downtown attractions are only 10 mins away from the hotel. The mall is about 15mins away by car. The bus is right outside your hotel if you don't have a car. The hotel is clean and makes you feel at home.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review
11 February 2012
Thank you for the great review. We hope to welcome you back soon.

sincerely,

John Reilly
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Locust Grove, Ga
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
“Time Away”
5 of 5 stars Reviewed 30 January 2012

My husband and I stayed here for a night away and loved it! The atmosphere was wonderful and the staff was very friendly. There was a beautiful party going on downstairs. The room was so much fun- I loved the vaulted ceilings and kitchette with the plates and dishwasher. It felt very homey. My husband and I enjoyed this stay very much. I would highly recommend this hotel!

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 5 more reviews by romantic10 for Atlanta
Ask romantic10 about Twelve Atlantic Station
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review
8 February 2012
Dear romantic10,

Thank you for writing a review and glad to read that you enjoyed your stay at TWELVE Atlantic Station. Love your comment about the suite feeling homey as that is exactly what we are trying to create--"a home away from home". I look forward to welcoming you back on a future occassion.

sincerely,

John Reilly
jreilly@twelvehotels.com
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Mt Pleasant, SC
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Horrid service”
1 of 5 stars Reviewed 20 January 2012

We decided on this hotel for a wedding we were attending in Atlanta because we were traveling with our 9 year old son. What a mistake. I thought that the 1 bedroom "suite" would have a sofa bed. It that is only in " select " suites and " we don't guarantee sofa beds". Okay, so I figured we could take the cushions off the sofa and sleep on the floor, not the end of the world, right? Called the front desk at 8 pm. At 8:30, no bed linens for the bed on the floor... Called the front desk twice more and no answer either time. 8:45 and I walk down to the front desk, and the same person I spoke with originally shuffles some papers and tells me, " yes there was a service call logged at 8 but housekeeping went home at 8. After a staring contest he asked if I would like to have him bring the bed linens that I requested at 8 to the room? Really?

So, second night with the bed on the floor is a Friday night. Oh, live entertainment in the bar, clearly audible on the second floor. Wow, what a great location and a really lousy experience. With so many choices in Atlanta, we won 't be back.

  • Stayed January 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask MtPleasant_SCRaek about Twelve Atlantic Station
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review
23 January 2012
Dear MtPleasant SCraek,

I am very dissapointed to read your review of your recent stay. We do only have 30 of our rooms with sleeper sofa's but when booked and requested in advance we will assign our guests there requested room types. I am sorry that we did not accommodate your request. I will personally speak with the team member who you interacted with at the front desk and coach them on how to provide better service to our guests. Our suites do offer families more space to spread out and be comfortable. I myself travel with my children often and so I know how inportant it is to be comfortable when away from home. We do our very best to provide consistent and friendly service and sadly we have not been able to take care of you and meet your expectations. Our goal is to do our very best to retain and where needed win back our guests who have had a sub par experience. Please contact me at your earliest convenience to discuss your stay personally.

sincerely,

John Reilly
General Manager
jreilly@twelvehotels.com.
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Senior Contributor
26 reviews 26 reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Very nice new hotel great staff”
5 of 5 stars Reviewed 13 January 2012
1
person found this review helpful

This is a new hotel in Atlantic Station Atlanta. It's a 10 minute can ride to downtown. And near a decent mall which has Dillards, banana , gap , west elm as well as target and publix. Hotel is Contemporary. Dinner and breakfast great. Cool gym Good service and advice from staff. Would recommend for business travellers and shoppers!

  • Stayed January 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Maurdunn about Twelve Atlantic Station
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTH, General Manager at Twelve Atlantic Station, responded to this review
18 January 2012
Dear Maurdunn,

Thank you for writing a review on your recent stay at TWELVE Atlantic Station. I was glad to read that you enjoyed your visit and the Atlantic Station neighborhood. It is a great and convenient location. I hope we have the opportunity to welcome you back in the near future.

sincerely,

John Reilly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Twelve Atlantic Station

  • Twelve Atlantic Station Atlanta
  • Twelve Atlantic Station Hotel Atlanta
Address: 361 17th St, Atlanta, GA 30363
Price range (per night):* INR8,668 - 16,385

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