Hello all,
I have been having a platinum status and have been visiting this property for past few years out of necessity, during my stays I have experienced the following:
This past stay on January 25th I had made a reservation well in advance and did not receive even an SPG level floor but a handicapped accessible room on a lower floor with no room to place my toiletries on the counter and a very dirty dusty room at that rate. Also any time I stay the heat or AC is never working correctly. After being a Platinum Status member for so long, any time I visit this hotel property I can always count on nothing more than sub standard customer service and accommodation. The hotel is run down, not clean, and has an un courteous front desk staff. On this next to last trip of the 25th of January 2012 because of our accommodation we were told we would get an additional 1000 SPG points as there was nothing they could do because at 11:30 at night they had rooms that needed to be cleaned but nobody to clean them, and looking at my account they never added the points to my stay.
The one thing everyone should know about this hotel:Its dirty and dusty, Heat or air never is working properly, and unfriendly and unhelpful front desk personnel.
Room Tip: STAY AWAY, see the reviews on Yelp & SPG.com
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
8 February 2012
Dear Valued Guest;
Thank you for taking the time to share your recent experience with us. It is through valid feedback from you our distinguished guest we are able to achieve our goals and objectives.
After reading your brief synopsis, we are truly disappointed to learn that your last experience was far from what you anticipated.
As a Platinum SPG member, we sincerely and truly appreciate your loyalty to our brand and would most certainly not do anything to compromise such.
Rest assured know that we will be addressing the concerns you shared and ultimately avert any future occurrences.
We truly appreciate your feedback and do hope you will give us another chance.
Best regards,
Dedo F. Dixon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC