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Sheraton Gateway Hotel Atlanta Airport – reviews, photos

3.5 of 5
1900 Sullivan Road, Atlanta, GA 30337
Hotel amenities
Sheraton Gateway Hotel Atlanta Airport
Sheraton Gateway Hotel Atlanta Airport
Sheraton Gateway Hotel Atlanta Airport
Sheraton Gateway Hotel Atlanta Airport
Sheraton Gateway Hotel Atlanta Airport
Sheraton Gateway Hotel Atlanta Airport
Ranked #75 of 197 hotels in Atlanta
3.5 of 5 stars 223 Reviews
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223 reviews from our community

What travellers say about this hotel
  • Very nice(7)
  • CUSTOMER SERVICE(5)
  • Credit card(4)
  • Shuttle buses(4)
  • Gift shop(3)
  • Ruby Tuesday(3)
Traveller rating
    63
    82
    42
    24
    12
Only show reviews for Family (30) | Couples (34) | Business (104)
Date Rating
Acworth, Georgia
1 review
“Top class”
5 of 5 stars Reviewed 9 February 2012

Surprised about so many negative reviews. My trip was immaculate. The check-in was perfect. Requested king size bed & upper floor and both were accommodated by the gentlemen checking me in on 2/8/12. Folks, their lobby & ambiance is top of the line. My room was clean, lovely, good size, w. a great bed. You don't hear the airplane noise at all, it's very quiet. My only possible complaint is the self-parking, i couldn't figure out how to get the machine to read my tix.

  • Stayed February 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aliso Viejo, California
Top Contributor
108 reviews 108 reviews
Reviews in 78 cities Reviews in 78 cities
72 helpful votes 72 helpful votes
“Low Value Proposition at the Airport”
2 of 5 stars Reviewed 7 February 2012

The Marriott Coutyard and the Hilton Garden Inn have free parking, this hotel charges $10 per night. The Marriott Couirtyard and the Hilton Garden Inn have free Wi Fi, this hotel charges $7.95 per day. The Marriott Courtyard and the Hilton Garden Inn have free local phone calls, this hotel charges $1,75 per call. The Marriott Courtyard and Hilton Garden Inn have free AM coffee in the lobby, this hotel does not. Friendly service, clean room but whatever your rate is, add at least $17 if you have a car.

  • Stayed February 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dallas, Texas
Senior Contributor
24 reviews 24 reviews
Reviews in 23 cities Reviews in 23 cities
9 helpful votes 9 helpful votes
“Mixed feelings about service but great location”
3 of 5 stars Reviewed 5 February 2012

Location is great if you are looking for a overnight stay near the airport. Service is just OK.

I usually get much better treatment as a Platinum member in most starwood properties.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jenigiri about Sheraton Gateway Hotel Atlanta Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panay Owens, Manager at Sheraton Gateway Hotel Atlanta Airport, responded to this review
8 February 2012
Thanks for sharing your very valuable feedback with us! Please note that your comments regarding the service you received were passed on to our team for their review so improvements will be made. We thank you for your patronage.
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Miami, Florida
1 review
“Does this hotel deserve to be a part of Starwood Chain?”
1 of 5 stars Reviewed 3 February 2012

Hello all,
I have been having a platinum status and have been visiting this property for past few years out of necessity, during my stays I have experienced the following:
This past stay on January 25th I had made a reservation well in advance and did not receive even an SPG level floor but a handicapped accessible room on a lower floor with no room to place my toiletries on the counter and a very dirty dusty room at that rate. Also any time I stay the heat or AC is never working correctly. After being a Platinum Status member for so long, any time I visit this hotel property I can always count on nothing more than sub standard customer service and accommodation. The hotel is run down, not clean, and has an un courteous front desk staff. On this next to last trip of the 25th of January 2012 because of our accommodation we were told we would get an additional 1000 SPG points as there was nothing they could do because at 11:30 at night they had rooms that needed to be cleaned but nobody to clean them, and looking at my account they never added the points to my stay.
The one thing everyone should know about this hotel:Its dirty and dusty, Heat or air never is working properly, and unfriendly and unhelpful front desk personnel.

Room Tip: STAY AWAY, see the reviews on Yelp & SPG.com
See more room tips
  • Stayed January 2012, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask finetyimes about Sheraton Gateway Hotel Atlanta Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panay Owens, Manager at Sheraton Gateway Hotel Atlanta Airport, responded to this review
8 February 2012
Dear Valued Guest;

Thank you for taking the time to share your recent experience with us. It is through valid feedback from you our distinguished guest we are able to achieve our goals and objectives.

After reading your brief synopsis, we are truly disappointed to learn that your last experience was far from what you anticipated.

As a Platinum SPG member, we sincerely and truly appreciate your loyalty to our brand and would most certainly not do anything to compromise such.

Rest assured know that we will be addressing the concerns you shared and ultimately avert any future occurrences.

We truly appreciate your feedback and do hope you will give us another chance.

Best regards,

Dedo F. Dixon
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Racine, Wisconsin
Top Contributor
59 reviews 59 reviews
Reviews in 16 cities Reviews in 16 cities
19 helpful votes 19 helpful votes
“Not The Best Choice”
3 of 5 stars Reviewed 25 January 2012

I attended a conference at this hotel recently. The hotel was average, service was adequate, food/dining options were sub par. Anyone considering this hotel needs to take note that it is a transient hotel, located at the Atlanta airport. There are floods of people coming into the hotel so please consider that before books.
In the future I do not believe that I would stay here again. There are better options in the area like the Renaissance, which isn't much more money but exponentially nicer. If you are an SPG member ,don't expect any great treatment unless you are platinum status.

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask GlobalMogul about Sheraton Gateway Hotel Atlanta Airport
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Panay Owens, Manager at Sheraton Gateway Hotel Atlanta Airport, responded to this review
26 January 2012
Thank you for sharing your comments. We are very sorry that some areas that you encountered were not up to par, but please note that our Management team is aware and will be proactive with their appropriate resolution. We do appreciate your patronage!
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Additional Information about Sheraton Gateway Hotel Atlanta Airport

  • Sheraton Atlanta
  • Atlanta Sheraton
Address: 1900 Sullivan Road, Atlanta, GA 30337
Price range (per night):* INR5,592 - 9,954

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