I just want to say the Miss Havolyn in the Priority Club lounge on the 11th floor is one of the nieces if not the most professional person I have come in contact with in my 24 years of traveling around the world and staying in hotels.

The moment you walk in to the lounge she greets you with a smile and brings you a beverage. She's very attentive to your needs and is great conversationalist if you happen to be in the lounge alone.

She makes you feel very comfortable like you're a guest in her home and that's a nice touch.

I was hoping for a bit more. We spent one night with a layover between flights. It was fine. We were even on the executive level which I expected to be much nicer. But it was pretty average overall. Complimentary breakfast for PC members was nice. The lounge looked lovely, however we did not go in for a drink.

I had an issue in my initial hotel room and was heading to the front desk. I ran into Rolly Fletcher on the elevator who asked how was my experience. I told him of my issue and he jumped on it right away, by calling housekeeping and told me that it was important that I was happy at the hotel.The housekeeping manager, Hector, responded quickly and changed my room asap. Lastly, I was surprised by a wonderful bottle of wine sent by Rolly and the hotel. Had it not been for Rolly, I would not have come back to this hotel. I appreciate his wonderful customer service and the prompt response of him and Hector. Employees like Rolly should be congratulated on his great customer service.

This hotel provides a room for priority guests with free breakfast in the morning and a Happy Hour between 5 and 7 pm. The hostess for the evening, Havolyn, made everyone feel special and that their business was appreciated. She greeted most by name and made you feel special.