Made a trip to Atlanta to pick up my sick mother and reserved a hotel room with a credit card to guarantee my reservation. I reserved a king suite non-smoking room, but when I arrived I was given a queen suite with no change in the price . I presented a copy of my web reservations, but the desk clerk would not adjust the price and said nothing could be done about it, no manager was on duty. She suggested that I contact the web site . She also offered to call other hotels in the area if I wanted to change hotels. She concluded by saying the web site should not have guaranteed the reservations because the hotel only has four rooms of that type . Well it was late and we were tired after traveling almost four hundred miles. We did our best to make the best of a bad situation. I was shown two rooms, both in bad shape before we accepted one. Now in the room I check the bed and find that the bedspread and throw pillows smell of body odor. We just threw them on the floor in the corner . There were toe nail clippings left on the end table and the microwave and refrigerator were not clean. At best we were stressed and very disappointed. I contacted customer care when I returned home and was given an adjustment for the difference in price of a king/ queen room.