We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hilton Atlanta – reviews, photos

4.0 of 5
255 Courtland Street, NE, Atlanta, GA 30303
Hotel amenities
Offers & Announcements
Advance Purchase from $89
Hilton Atlanta
Ranked #49 of 197 hotels in Atlanta
4.0 of 5 stars 538 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

538 reviews from our community

What travellers say about this hotel
  • Very nice(31)
  • Executive floor(14)
  • Hotel staff(11)
  • Friendly and helpful(10)
  • Good size(8)
  • Great location(7)
  • Next time(7)
  • Concierge level(6)
  • Peachtree Center(6)
  • Coffee shop(6)
Traveller rating
    137
    189
    121
    53
    38
Only show reviews for Family (66) | Couples (106) | Business (247)
Date Rating
Augusta, Georgia
Senior Contributor
22 reviews 22 reviews
Reviews in 8 cities Reviews in 8 cities
30 helpful votes 30 helpful votes
“Expect to pay more!”
3 of 5 stars Reviewed 14 February 2012
3
people found this review helpful

My husband and I went to the Hilton for a weekend get-a-way. What should have cost us $120 per night, at 2 nights=$240 ended up costing us $380 dollars. On priceline we were offered a price of $119 but after the local tax, resort tax, local phone call fees, and internet service we were billed $130 more than expected.

I'm not a cheap person but doing this to your customers is just a cheapshot to put extra cash in their pocket.
For example, we made 3 local phone calls and when we got our bill they charged us $1.00 each time. The internet wasn't free, with a fee of $6.00 an hour, or $16.00 dollars, and parking for two nights cost $40. Then for the taxes $*SERIOUSLY*. This wasn't even a resort that had an indoor pool available, but yet we got charged a fee for this, not to mention a state tax, and local tax.

The lobby was decent but nothing great, the resturant upstairs "Nicolias Rooftop" had a decent view but for one beer, and one shot of patron it was $20. There was no crowd, no hype, and you couldn't even get reservations for dinner due to them being booked. There were at the most 10 people in the place. Parking really sucked, it is a 20 minute walk from the parking garage to the front desk. Make sure you don't forget anything because if you do your time will be spent walking your time away. The location to downtown was basic. It's about 3 blocks over from anything, no big deal (unless your elderly or have children). Consider it being all up hill there before booking. The rooms, nothing great either. You could hear the neighbors next door talking and carrying on all hours of the night. God forbid you have children with you and have to be around drunk, cuzzing, and loudmouth people. And to top it off, there is no refrigerator in the room and we had to call the front desk around 3 pm to have someone come and make/change the sheets in the room.

I would stay somewhere else. I have been to alot better hotels in Atlanta and this one is on my worst list. If it wasn't for the good time that my husband and I made it the trip would have been a disaster. Thanks for nothing Hilton. I would have expected more out of your hotel chain then what we received.

The only positive thing that I took away from this place was the great customer service the concierge gave us. I forgot the gentlemans name but he looks like Wayne Brady. You know who you are, thanks for helping us out. Nothing else gets a thumb up.

  • Stayed February 2012, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
See 6 more reviews by MariaD243 for Atlanta
Ask MariaD243 about Hilton Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamekia Massaline, Public Relations Manager at Hilton Atlanta, responded to this review
28 February 2012
We are disappointed to hear that you did not enjoy your stay.

Nikolai's Roof is our fine dining restaurant, so cuisine prices are indeed slightly higher in comparison to our other restaurants, such as Trader Vic's and Southern Elements. Due to the motif of the venue being fine dining, the ambiance is designed to be fairly romantic and intimate. If you stayed with us over Valentine's Day/Weekend, we were indeed sold out in that restaurant due to the special holiday.

If you parked in our hotel parking garage, it is located within the hotel and is at most a 2-5 minute walk to the front desk. All other parking decks surrounding the hotel are not owned by Hilton and are indeed farther away.

We are happy to hear that our concierge service met your standards, but we understand from your review that you were not satisfied completely with your stay. We hope you allow us the opportunity to exceed your expecations and stay with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Helena, Arkansas
Senior Contributor
46 reviews 46 reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
“Solid Hotel”
4 of 5 stars Reviewed 12 February 2012

This is a fairly solid hotel. The last time I was in Atlanta, I stayed at the W Hotel, Mid-town, but decided to stay at the Hilton this time because it was less expensive. I was not disappointed with the room and was satisfied with the choice. It was nice and clean and for $119 per night, it was a good deal.

The strengths of this hotel were the price and the fact that you can navigate downtown by skywalk, so you don't have to go outside to go to the small number of shops in the Peachtree Mall. You can also access the light rail station by skywalk without going outside. This is the case until late night when the doors to the skywalk are locked and you have to walk outside. It is also fairly close the the aquarium and the coke museum.

The drawbacks of this hotel were the $21 per day parking (although most of the other hotels in the area charge $30 per day), it feels like it is in a somewhat desolate location, and there is not a good night spot in the hotel.

Room Tip: Attempt to get a room facing downtown. I stayed in a room facing north and the only view I had was...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
See 4 more reviews by JollyHenceforth for Atlanta
Ask JollyHenceforth about Hilton Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
“Good stay”
3 of 5 stars Reviewed 12 February 2012

If I had paid full price for this trip--$100 or more, per night--I would not have been very pleased. This Hilton is advertised as a 4 star, but does not feel like one. It was very clean and looks like it recently underwent an update. The bed was comfortable and it has a nice desk. The view was also nice. The walls are very thin. As other reviewers stated, there is A LOT of noise between rooms and from the hallway. We could literally hear the entire conversation of the guests next to us and I do not think they were being exceptionally loud. This is a good place to stay, but not worth more than $60 or $70 a night (especially when self-parking is $21.00 per night--as usual in Atlanta), and there is no free internet unless you are on the Executive Level. Otherwise you must pay for the internet by the day ($6.00 and up, depending upon connection speed). This policy is very dated as even the 2 star hotels and fast food restaurants now have free wi-fi.

We also decided to eat downstairs at Trader Vics and were very disappointed for the price. The drinks and service were awesome, but the food was very average despite the eclectic menu. The restaurant is very dated, but, a good place to drink--just not eat. We stayed at the Hilton for two nights and we were pleased overall, but only because we got a great deal on Priceline. Next time, I will pay more to know where I am staying when I want a true 4 star.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by Kmwestga for Atlanta
Ask Kmwestga about Hilton Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reggio Emilia, Italy
Top Contributor
372 reviews 372 reviews
Reviews in 75 cities Reviews in 75 cities
185 helpful votes 185 helpful votes
“Good but expensive”
4 of 5 stars Reviewed 11 February 2012

Everything went fine but the complimentary breakfast that was included at reservation time and not after actual booking. Not a big problem, a Starbucks like coffee place inside the hotel worked ok.
Area recommendations
Ray's in the City Metro Cafe Aquarium

  • Stayed September 2011, travelled on business
    • 3 of 5 stars Value
Was this review helpful? Yes
See 9 more reviews by ITA_And_RE_a for Atlanta
Ask ITA_And_RE_a about Hilton Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
Contributor
12 reviews 12 reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
“Excellent service and excellent executive lounge”
5 of 5 stars Reviewed 10 February 2012
1
person found this review helpful

I had a one night stay back at the end of January. Despite checkin early at 11am, there was a room already ready for me, and as a gold member, I was upgraded to an exec. floor room with lounge access on the 28th floor. Decent size room with a nice view. There was open stairs connected to the exec. lounge downstairs at the 27th floor. It was quite an unusual exec. lounge, as instead of a room, it is an open lounge in the middle of all the rooms, it create more space and have an airy feel. One of the wheels with my roller bag unexpectedly about to fall apart, so I ask the asian lady who manage the exec. lounge desk for duct tape, as I don't want to buy a brand new one while on the road, she handed it to me and said I can keep it in case I need more. As this is my first visit to Atlanta, I don't know the city at all. I asked her where I can find a Marshall or TJ Max just as a back up plan if I need to buy a brand new bag. She was really helpful, print out the directions, also let me know the good part and the bad part of the city so that I know where I should avoid to go especially at night. I forgot her name but she told me she is from Thailand.

I can just walk downstairs to the exec. lounge anytime I want without my room key to get in. There were all day snacks with the usual nuts, pretzels, coffee, tea, and a soda fountain. Evening snacks include cheese, fresh salad, beefy satay, the peach cobbler was especially tasty. In the morning, it had the usual continental breakfast items. Overall excellent service and exec. lounge.

Regarding another poster mentioned about no complimentary beer or wine, I have to say this, I have never been to any exec. lounge in a Hilton in US offer free beer and wine, all of them charge extra for alcoholic beverages, so there is nothing unusual about it, and totally expected. And I have stayed at quite many US Hiltons. The other comment about no bathrooms in the exec. lounge. I have never been to an exec. lounge that has a bathroom at all no matter Hilton, Intercontinental, or even the upscale Conrad Hong Kong. The fact about the exec. lounge in this Hilton Atlanta is very close to all exec. level rooms, it is always a very short less than 5 min walk back to your room and go back to the lounge. Exec. lounge is about all the snacks, food, and service, not about bathrooms.

The location is good as it is only 3 small blocks from Marta's Peachtree station.

  • Stayed January 2012, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by ORDnHKG for Atlanta
Ask ORDnHKG about Hilton Atlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tamekia Massaline, Public Relations Manager at Hilton Atlanta, responded to this review
28 February 2012
Thank you for sharing your thoughts about your experience at our hotel. We appreciate you selecting Hilton Atlanta for your accomodations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed Hilton Atlanta also viewed

Marriott Marquis Atlanta
4 of 5 stars 583 Reviews
Atlanta, GA
Show Prices ABS:HotelCheckRates-d89377?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Sheraton Atlanta Hotel
4 of 5 stars 470 Reviews
Atlanta, GA
Show Prices ABS:HotelCheckRates-d86238?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Hyatt Regency Atlanta
3.5 of 5 stars 487 Reviews
Atlanta, GA
Show Prices ABS:HotelCheckRates-d86214?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 197 hotels in Atlanta, ranked by popularity »

Been to Hilton Atlanta? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Hilton Atlanta

  • Atlanta Hilton Hotel
  • Hilton Hotel Atlanta
  • Atlanta Hilton
Address: 255 Courtland Street, NE, Atlanta, GA 30303
Price range (per night):* INR5,089 - 18,118

Owners: What's your side of the story?

If you own or manage Hilton Atlanta, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Hilton Atlanta
Show the lowest price for this hotel (from our partners)
Show Prices