We used to live in Richmond and and were there when this Embassy Suites was built. It has always had a good reputation and is in a convenient area to interstate, restaurants, stores, etc. Little did we know that we would be moving out of state and would one day be staying here every year during the holidays. It is now a tradition that our family of 3 returns to Richmond for about a week to 10 days to visit friends and family during the holidays. We have a teenage daughter so the suite concept is perfect since there is a separate TV and pull out couch for her. It is a great value since an extensive breakfast is included (includes omelettes cooked to order) and an evening Manager's reception with snack foods and beverages. There is also a restaurant on site and meeting facilities on site. The facilities are nice and clean with indoor pool and fitness center which makes it especially nice in the winter. It is especially nice having a microwave and refrigerator in the room too. However, the one thing that makes it super special is the staff. The front desk staff is welcoming, even calling us by name. Little touches like "welcome back" on the reservation envelope are special. The entire staff is service friendly. It is obvious that they take pride in their positions and get along with each other as a team. Well managed Embassy Suites. Way to go. See you next winter!

I stayed in this Embassy Suites twice in 2011 and can't say enough about how delightful each visit was. It's conveniently located and offers a fairly quick and direct drive into the downtown. On our first visit, my husband and I arrived by train and used the hotel shuttle that even took us to the rental car agency. Everyone was efficient and polite, but you all must meet Mr. Bobby - Mr. Personality! He has been one of Embassy Suites' National Employee of the Year and it's easy to see why.

The rooms are extremely reasonable, spacious, quiet and comfortable, although the bathrooms are a little small - that's ok, I spend more time in the rest of the room. Their indoor pool is a decent size when there aren't too many kids in it. The Manager's reception is a dream - help yourself to beer, wine and even cocktails before heading out to dinner! And their breakfast is almost overwhelming in its options. And all of that is free to guests. Elevators are a little slow, but I consider that to be a minor issue. The 'restaurant' is a bit limited and doesn't seem to have an actual location, but does provide meals in the bar area or in your room. Their seared Ahi tuna is fabulous!

My second trip two months later was with a friend to help her plan her family reunion - not surprisingly, she chose this as their hotel.

We spent New Year's Eve here and enjoyed ourselves very much. Among the two dozen Embassy Suites we've stayed in over the years, this one rates near the top for almost everything. One drawback was the lack of good beer at the Manager's Reception--with nothing available but Bud Light--which is like being on the wagon. But everything else was nice and abundant, including Sangria and eggnog. The placement bacon for the breakfast seems a little eccentric--it is offered with the sausage in an annex of the omelet station. I had to ask some people where they got theirs. Our suite was fine in every way. The staff was nice without exception. It is hardly the property's fault that some youngsters were raising hell next door on New Year's Eve. A bonus is the abundance of good restaurants in the vicinity, some in walking distance.

Got stuck with a smoking room the night before I ran a marathon (who still has smoking rooms). Needless to say everything stunk. Carpet and furniture in room outdated. Elevators very slow. Had to ask for an iron for our room twice, since ours was missing. Room also small compared to other Embassy Suites I've been to.