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Howard Johnson Inn Richmond West – reviews, photos

2.0 of 5
1500 Eastridge Road, Richmond, VA 23229
Hotel amenities
Howard Johnson Inn Richmond West
Ranked #77 of 85 hotels in Richmond
1.5 of 5 stars 15 Reviews
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15 reviews from our community

    Trip type
Traveller rating
    0
    0
    0
    2
    13
Date Rating
New York
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“The worst hotel I have ever been in....”
1 of 5 stars Reviewed 15 January 2012
2
people found this review helpful

We were headed to Florida, but thought to stay the night in va... It was dark, and not many choices, so, sorry to say, we got a room at Howard Johnsons.... They made my husband sign a paper saying we had no pets, which was ok, we didn't... The room was god aweful, made me sick..... pulled the blankets down and found this worm in the bed, and yes, we brought it to the desk, but was told we had to wait till the manager came on in the morning.... the bathroom tub ran all night, I didn't take a shower the next morning, mold, stains... they said our room was a non-smoking, but the covers on both beds had burn holes on it. I did pull the bed sheets off to see if I could see bed bugs, just the worm.... My son said to me... this is worse than camping out.... All night I heard barking of dogs in the next room, and the couple was fighting, with people going in and out of their room, probably a drug deal, and right outside our door is a 2x4 triangular ground where dog crap is all over the place.... I can't believe they can stay in business like that... My husband told them that he was going to contact the health department... I can go on and on about how bad this place is... just don't make the mistake we did....

Room Tip: don't go there...
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  • Stayed December 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
“Bed Bugs, Flies and Filth...”
1 of 5 stars Reviewed 16 November 2011 via mobile


Found 1 report:

Michael Walker on 11/11/2011

Stayed there two nights on November 8th and 9th, 2011.

Was not really aware of 'beg bugs" but woke up the first night...and saw a black bug on the comforter. Quickly took the comforter off the bed and thought problem solved.

Next evening began itching around my neck, back and arms.

Started to inspect the walls and bedding closer and discovered bed bugs clustered in bed corner.

Notified expedia and they notified hotel management.

Next morning...so called maintenance came in and inspected(he later stated he lived in one of the hotel rooms and did handyman work)said he saw nothing. I directed him to a bed bug on the wall, he took a quick look and declared it to be a baby roach and get this...flushed it down the toilet and said an expert was on the way to check the room.

The expert never came and after calling back expedia, the so called 19 year old supervisor stated there was no problem.

As I would not leave until they got a so called expert in the room...both declared I had seen a baby roach...at that point I showed several captured 'baby roaches' and he immediately declared them bed bugs.

As I travel often...this had to be the worst hotel experience I've had...literally!


  • Stayed November 2011
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Lynn Balsom, Front Office Manager at Howard Johnson Inn Richmond West, responded to this review
21 November 2011
We apologize for your recent unpleasant experience at our hotel, however our front desk staff was not immediately notified of any issues after your first night, therefore, we were unable to handle the situation as quickly as we could have. On 11/10/2011 when you did notify the front desk, we had our maintenance staff inspect the room as soon as they came in, our staff are not experts, and do not claim to be, from his findings I did explain to Expedia the situation, that we would have to wait for our pest control company to inspect the room before we would be able to approve a full refund. Once the professionals came in, they were directed straight to your room and did conduct and inspection while you were still here, once they confirmed the room did in fact have bed bugs you were refunded for both nights of your stay immediately thereafter. After you checked out, the room was put out of service and is currently undergoing the treatment process for bed bugs.

Lynn Balsom
Front Desk Manager
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“awful. NEVER again.”
1 of 5 stars Reviewed 31 August 2011

Make sure you put away your valuables! Our sons laptop "disappeared" out of our room after the door wasn't latched properly following being cleaned. Management is not helpful.

  • Stayed August 2011, travelled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask VirginiaDebfrank about Howard Johnson Inn Richmond West
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Philadelphia, Pennsylvania
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
“Ok for one night... but never again”
2 of 5 stars Reviewed 28 July 2011

The room was pretty average. Pretty quiet for the most part. The AC wasn't on when we got there. When we went to eat breakfast, I noticed the room was next to what I assume was their Bar/club room. which was certainly very empty and the bar was empty. No alcohol at all. The breakfast area seemed unkept. The toaster had not been cleaned, the walls had residues of splatter...there were bugs and ants roaming around.
It was pretty average for the one night we stayed. It was quiet and got a good night sleep but I wouldn't stay there again.

No kids activities besides the pool..
No Spas
No Fitness center

Room Tip: Read the reviews and do your research!
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  • Stayed July 2011, travelled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Nena1216 about Howard Johnson Inn Richmond West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ohio
1 review
“oh my god....”
1 of 5 stars Reviewed 10 June 2011

I went here because I had just traveled 10 hours and could go no further to find rude desk help and the room from hell.. This room was not only filthy but unsafe as I fell in the bath tub twice due to no skid mats in the tub and pulled muscles in my back. I will never stay here again. the refridgerator had 3 inches of ice on the freezer part and was filthy on the inside. did not bother to open the micro after saw that. the sink was running water when I opended the door and would not totally shut off after I tried to turn it off. the chairs at the table looked as if some one urinated or something on them.

  • Stayed June 2011, travelled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Howard Johnson Inn Richmond West

  • Ramada Inn Richmond
  • Ramada Richmond West
Address: 1500 Eastridge Road, Richmond, VA 23229
Price range (per night):* INR2,632 - 2,857

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