We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Back to Courtyard by Marriott Richmond Northwest

Courtyard by Marriott Richmond Northwest – reviews, photos

3.0 of 5
3950 Westerre Pkwy, Richmond, VA 23233
Hotel amenities
Special offer
Earn Up to 3 FREE Nights
Courtyard by Marriott Richmond Northwest
Courtyard by Marriott Richmond Northwest
Courtyard by Marriott Richmond Northwest
Courtyard by Marriott Richmond Northwest
Courtyard by Marriott Richmond Northwest
Courtyard by Marriott Richmond Northwest
Ranked #38 of 85 hotels in Richmond
3.5 of 5 stars 36 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

36 reviews from our community

    Trip type
Traveller rating
    17
    11
    4
    1
    3
Date Rating
Jefferson, North Carolina
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Fabulous Customer Service- CLEAN NEAT- GREAT PRICING & Terrific Location”
5 of 5 stars Reviewed 21 July 2011
1
person found this review helpful

We have once again stayed at this facility for 4 nights- Once again we attest to Bryan (guest service specialist) being a kind, caring, attentive, professional and a true asset to this property. Add to this the facility inside and out is cared for and up to date. Pool and spa is always clean. No small task as there were many children who used this hotel. We ask for a quiet area and it always is. The location as I have stated before is absolutely great. Near the Short Pump mall and all the ammenities- grocery- restaurants, etc. We have stayed at almost all the properties in this area===and since we travel for a living------we know a good property from a bad one and there are few very few GREAT ones- Count this one of the great ones. Thanks Again Bryan for making our stay a great one.

  • Stayed July 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Dawn2010 about Courtyard by Marriott Richmond Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Columbus, OH
Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“Excellent Accommodation”
5 of 5 stars Reviewed 5 July 2011
1
person found this review helpful

We stayed on our way to the beach for an overnight. After nine hours in the car, this was very welcome stop. The room was large, well appointed, very clean and the bed tremendous! We were too late upon our arrival to take advantage of the pool, but there were several eateries nearby that we could walk to. The desk staff were all very helpful.

  • Stayed June 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask nigmal about Courtyard by Marriott Richmond Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
usa
Senior Contributor
26 reviews 26 reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“good location for activities like movies, restaurants, and shopping”
4 of 5 stars Reviewed 15 June 2011

The hotel is in a good location and is good for the money. Plenty of parking. You can walk to the movies and a couple of restaurants. There is a food shop you can purchase hot or cold breakfast. The rooms are clean and spacious. I was on the top floor and it was quiet and restful. The only complaint is the pillows. They definitely need to invest in new pillows. And the WiFi in the rooms is almost zero. You will need to plug in if you need to work or go downstairs.

  • Stayed June 2011, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by keeptraveling01 for Richmond
Ask keeptraveling01 about Courtyard by Marriott Richmond Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“Not the best Courtyard Marriot in the brand”
3 of 5 stars Reviewed 5 February 2011
2
people found this review helpful

I've stayed in quite a few Courtyard Marriott before and this one seems to be old and dingy compared to many of those others. The inside door handle to the room was oddly positioned straight down (at 6 o’clock) instead of sideways (at 3 o’clock) and it wasn’t just one room (I stayed in two different rooms during two different stays). Its like the carpenter installed all of the door hardware wrong initially and it was never corrected. The drinking glasses where wrapped and said something like sparkling clean on the label wrapping but they were anything but. They had tiny pieces dried on mystery material and dirty finger prints all over them. If you do stay in this hotel I’d suggest you hold the glasses up to a light to check them before using them. I also made the mistake of walking out of my room into the hall barefoot. I ended up stepping on something that looked (as I removed it from my foot) like a splinter of glass. Not everything was horrible though. The girls working the breakfast buffet\restaurant in the mornings were very nice. Their good service was the highlight of my stay.

  • Stayed January 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Traveler34MD about Courtyard by Marriott Richmond Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central Virginia
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Do. Not. Stay. Here.”
1 of 5 stars Reviewed 22 August 2010
1
person found this review helpful

This place was awful.

Glad some of the previous posters had a good experience... but, I am wondering if they stayed in the same hotel that we did.

Pros list:

- Somewhat spacious
- $45 on Priceline
- Balcony in room

Cons list:

- Someone walked into our room at 9:00am without knocking!!!
- The bathtub had a rusty hole in it (see picture)
- The bed was hard as a rock and my wife woke up with back pain
- Rooms were very dated
- There were holes in the furniture from where the handles used to be (see picture)
- Had to walk half way through the hotel to get a luggage cart
- No continental breakfast of any kind
- Towels smelled like smoke and were small and rough
- Very small vanity/sink area

Needless to say... we will not. be. staying. here. again. This really hurts Marriott's reputation. I hope they are planning a major renovation here soon, or at least condemning the property. The lobby area and grounds looked somewhat nice... but the room was ridiculous for this brand.

I read bad reviews from the other Courtyard Marriott down the street as well... Ii would recommend spending a little extra and staying at the new Hilton, Hotel Sierra or the new Westin. We were planning on staying two nights, but checked out on the first. Thankfully we didn't pay in advance for two nights!

  • Stayed August 2010, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask LynchburgTravelers about Courtyard by Marriott Richmond Northwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Richmond hotels

Hotel Sierra Richmond West
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1238207?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Hampton Inn & Suites Richmond/Glenside
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1845696?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Hilton Garden Inn Richmond
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1200891?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
The Jefferson Hotel
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d110839?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton
Candlewood Suites Richmond Airport
4.5 of 5 stars
Show Prices ABS:HotelCheckRates-d1212540?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_RavingAboutButton

Travellers who viewed Courtyard by Marriott Richmond Northwest also viewed

Country Inn & Suites By Carlson, Richmond West at I-64
Show Prices ABS:HotelCheckRates-d1413466?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
The Westin Richmond
4.5 of 5 stars 175 Reviews
Richmond, VA
Show Prices ABS:HotelCheckRates-d1141447?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Courtyard by Marriott Richmond West
3.5 of 5 stars 48 Reviews
Richmond, VA
Show Prices ABS:HotelCheckRates-d110879?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 85 hotels in Richmond, ranked by popularity »

Been to Courtyard by Marriott Richmond Northwest? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Courtyard by Marriott Richmond Northwest

  • Courtyard Richmond Northwest
  • Courtyard Richmond
  • Richmond Courtyard
  • Richmond Marriott
Address: 3950 Westerre Pkwy, Richmond, VA 23233
Price range (per night):* INR6,273 - 9,410

Owners: What's your side of the story?

If you own or manage Courtyard by Marriott Richmond Northwest, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Courtyard by Marriott Richmond Northwest
Show the lowest price for this hotel (from our partners)
Show Prices