Generally speaking, I trust Crowne Plaza chain, as I've stayed in several of them over the years - really enjoyed one in D.C. and in Phoenix - nice middle-class crowd, robes, little nice satin bag in your bed with the room spay, ear plugs, eye mask.... Not here! Not even complimentary coffee, that became a must even in cheap motels - none!!!! Stuff do not wear their name tugs, the only women whose name I know is very friendly Althea - during the check out she introduced herself, and her name tug was visible. Room was O.K., I'm glad I choose the one on the club floor (16th), and got a nice river view, but the pool was dirty floor wet, and the stuff member casually walked in, through a couple of towels on the floor, picked them up, and called it a day. Looker room was filthy, someone even smoked in it, and when I came back next morning, the same dirty paper towels and empty shampoo bottles, and even the same empty cigarretes carton on the same places. Come on, guests don't have to point it out - you are the ones who have to be on the top of the situation! Overall, I wish I choose the Embassy Suites that is not in downtown, but feels better - we stopped on the way back just to check it out for the next time.
- Crowne Plaza Richmond
- Richmond Crowne Plaza
