we had to change rooms cause tv didnt't work> trying to get a new room took 35 minutes; this hotel need to updated rooms. the maids didn't clean the room or change the sheets.heat/ac was poor and the entire hotel needs updating and better internet service so guest's can get online.

Called front desk, was put on hold for 12 minutes and spoke with an exceptionally rude front desk representative when I asked for the manager, I was abruptly put on hold and then spoke with an incredibly unsympathetic Manager who has such poor customer service skills I was completely turned off and canceled the subsequent reservations for both myself and my colleagues. Coming from someone who has worked in a hotel previously, it is utterly astounding to me that the people I spoke with were so rude. Save yourself the headache and AVOID THIS HOTEL!

Very old funny smell. I went out when i got in about 9pm it smelt like marajuna through the halls and also trash all over the halls

We had to change rooms 4 times due to problems, such as the heat/AC did not work and TV died, etc. The entire hotel was dirty, wallpaper peeling, overflowing trash cans in common areas (outside elevators/drink and snack machines). Bathrooms need a lot of updating and cleaning. Lots of noisy, loud talking & door slamming, etc.The best thing about the hotel was the breakfast. It is fairly well located near an Olive Garden, other restaurants and shopping areas.