I can understand what is written on past commments but it all depends If you truly catch the spirit of the property: i guess we did and we would highly raccomend to any couple looking for romantic hideaway to chose this place and enjoy it all thru. Besides the hotel, the animal park is wonderful and we will come back as we want to stay longer.

My husband and I were at the Monte Turri from 24th Sept for a week. We booked in March and at the time there were no reviews, but the Voyage Prive offer was very reasonable and we took a chance and booked it. As our holiday approached, the reviews were very mixed and I was beginning to think that I had made a mistake. I even emailed Sardatur with my concerns. They forwarded my email to the General Manager of the Arbatax Resort and he emailed me personally and assured me that there would be no problems. In fact he met us when we arrived at the main reception and introduced himself.
We had no problems with the flight or transfer to the hotel, a short wait at the main reception before the minibus took us to the Monte Turri. Check in was smooth, reception staff very friendly and efficient. Manager at Monte Turri introduced himself and advised us that we had been given a complimentary upgrade to a Tower Room, however, it was not available until the next day! We were shown to our garden room. As mentioned by others, these rooms are dark, but I think this may be to help keep them cool in the summer months. We knew beforehand about all the steps, this did not concern us, I felt it would mean I could eat and drink what I liked knowing I would be getting plenty of exercise! The garden room was large, however, the mattress and pillows were well past their sell by date, and if I had not been moving, I would have asked for a move. The towels in the bathroom were also quite thin. We were moved to room 5, a Tower Room next day. This is what I expect from a 4* hotel. Comfortable mattress, thick towels, bathrobes and slippers in room. There was a very small balcony but not much of a view. Room had a mezzanine level with a sofa bed. The only thing not in the room, and this may be common in Italy, was tea/coffee making facilities.
We were aware of the bar prices from previous reviewers. We had dinner in the hotel 3 times during our stay. It was a fixed price of 30 euros for 4 courses. Not a lot of choice, however, I would prefer less choice and good food rather than more choice and poorer food. We were not disappointed by the food. We also went into Arbatax and ate in 2 restaurants there, both of these were good, and cheaper than the hotel, but as a taxi from town up to the hotel was 10 euros this cancelled out the reduced meal costs! We walked up and down most times, but one evening I needed a taxi! We had several coffees/juices in the little bar with yellow table/chairs on the main road, near the round building overlooking the harbour area, coffee for 1 euro here. Arbatax itself was no great shakes, and as it was end of season not a lot going on, but we were there to relax.
The Monte Turri did not give us the complimentary Wellness Spa voucher on arrival, and we had to ask for it, but when we did we were given it for the rest of our holiday. The wellness spa has a huge heated outdoor/indoor pool with lots of other water features to laze about in There is also a buffet of healthy food laid on, not a huge amount but if you fill up on breakfast it is enough for lunch if you are there in the afternoon. You have a 2 hour slot and need to book, which is a bit strange given that the place was almost empty when we were there! You get a gown, towel and slippers so no need to take your own. You do need shower gel and shampoo though. Lovely large day beds to snooze on!
Overall I would say that the Hotel has responded to the criticisms, and although there were wasps and the coffee sometimes took a while to come at breakfast, we felt the staff were really trying hard. There were no problems in the dining room that we witnessed. Any request to reception was acted on, I forgot my hairdryer and the wall mounted one in the bathroom was not any good for styling and I asked for one and was given one immediately.
If all the rooms were like the Tower room then I would say it is a 4* hotel, however as this is not the case, I would say it is overall a 3*.

Positives
Wonder position and view, particularly from the restaurant terrace
Jessica on the front desk - always resourceful and pleasant, hats off to
View from the terrace
Jessica for dealing so well with so many less than happy customers -if you are polite, she will really try to help
Housekeeping - always clean towels and very clean room
The hotel manager for being so sympathetic and really trying to help when our travel company Sardatur was clearly so indifferent (see below).

Negatives (or where shall I start)

Transfer from the airport - arranged by the hotel, was by a small coach arranged by the hotel and took two hours forty minutes rather than the ninety minutes advised by the Sardatur representative who we eventually located at Olbia airport. This journey was punctuated by two things - a 15 minute smoke break for the driver, and a truly spine chilling final thirty minutes of the journey down hill to Arbatax. The latter was notable by the almost continuous use by the driver of the handbrake which gave rise to a very worrying beeping noise, and which resulted in a strong burning smell )presumably as a result of the brake linings heating up beyond normal tolerance. To be honest this was not so much bad as downright dangerous.  The trip back to the airport was less hisr raising until we reached the airport - when we only had 10 minutes after arrival to check in and get to the gate.

Rooms - alll the comments from other correspondents on village rooms appear to be well founded - the rooms are built in local style with small windows and rather being set in the hillside to take advantage of the view are located in a shaded valley. We were witness to more than one unhappy guest refusing to accept the room offered, one of whom appeared to be quite prepared to drive straight back to Olbia airport on the day of our arrival - as we did not see the individual again, presumably this is what happened. The tower rooms are not necessarily any better - we had booked one which was at the base of the tower with a single tiny window and was evidently damp ( for reference it was number 14) - the floor tiles were covered with salt stains, only one of us could stand in the bathroom at a time. After complaining within a few hours of arriving, we were offered a more pleasant room two days into our stay. Best to go for a low numbered room which is closer to the top of the tower. Interesting to note that in the map provided by the hotel, the "borgo" rooms belong to the Arbatax  are indistinguishable from hotel rooms - your guess is as good as mine as to what is being sold as what.

Other hotel facilities - the reception is small ( packed to the gills when a consignment of guests arrives) and there is a pleasant lounge area which is also the bar. The swimming pool is tired (selection of missing tiles), the cushions on the sun beds sweat stained, the sauna looks beyond it's sell by date. The "beach"area is small and not really big enough to accommodate all the guests who would wish to use it - together with several other couples we ended up perching on the floor or the rocks. There are no bar or other facilities at the beach so if you want a drink it is about ten minutes to reach the main bar. However, this has the benefit of avoiding possible bankruptcy.

Quality of food at breakfast and dinner was shameful for Italy - dinner was clearly cooked en masse - tasteless pasta, dried out chicken, ice cream on the menu but not actually available (in Italy!!) - an average british pub meal would have been much better cooked and significantly more pleasant to eat - how did they manage to achieve such mediocrity in a country famous for it's food?. Breakfast offering included consistently sloppy scrambled eggs, bread, croissants, cheese, ham, plus tinned pineapple, mixed fruit, carton juices (the orange juice was translucent) but fresh watermelon. Not exactly four stars. After discussion with the hotel manager, we were not charged for dinner on either of the two evenings we ate in the hotel.

Service in the restaurant was chaotic - the maitre'd was the antithesis of what he should have been, put aside any thoughts of a welcoming and congenial host, this individual appeared to be constantly in pursuit of his staff (indeed shouted at them across the restaurant in the middle of service), constantly interrupted them when they were attending to customers (the opening of our bottle of wine was delayed by one of these interruptions), rather than organising them properly. Most of the waiting staff were very pleasant and worked hard. Drinks typically  arrived after service of food started, and it was clear no- one checked the food leaving the kitchen - on the second evening one course where we had ordered identical dishes appered with different contents on the plates. The restaurant was supposed to open at 7 but struggled to be ready by 7:15. Highlight of the restaurant experience was the delivery of our main course which rested on our table for about two minutes before being picked up and given to the next table, it would appear at the instruction of the maitre d'. Our own identical dishes arrived 30 seconds later. Almost a perfect rerun of one of the scenes in the other Fawlty Towers. Anyway after two disappointing but hilarious evenings we went elsewhere.....the hotel manager subsequently advised that thie maitre'd was moving on.

Drinks - following is a price check for week commencing 19 September for a 33cl bottle of the same local beer (in euro) - local supermarket 0,70, marina bar in Arbatax 2.50, bar in Arbatax Park 2.00, minibar in Monte Turri 3.50, bar in Bellavista Park (apparently associated with Monte Turri 4.00), bar in Monte Turri Hotel 5.00. Prize for the most expensive beer goes to Monte Turri. AND Possible world record for charging a higher price for local beer in the hotel bar than the minibar (has anyone ever experienced this elsewhere?). Possible explanation below under location possibly an example of the most cynical extraction of cash from punters with few real options.....).

Location - whilst the setting for the hotel is breathtaking, it is at the top of a very steep, hot climb 20minutes from Arbatax, and hence unless you have a car the hotel is isolated. Thus if you want a casual drink, there is only one option - the hotel bar. The hotel is also part of a 60 acre soulless  development masquerading as a natural park. In the 60 acres there are literally hundreds of rooms, cottages, junior suites etc., with some fairly dog eared facilities interspersed amongst them. These include bars, restaurants (including a typical Sardinian buffet(?), a closed Pizza Place, and an uninspired and expensive a la carte restaurant), archery (closed) swimming pools, some beach areas, a zoo (containing a selection of local animals and....zebras(?) -we walked through this several times but did not meet anyone else in this area)), a deserted kids club, several outdoor entertainment areas include cinema, and an expensive spa (45 euro to use the thalasso therapy and pool areas - the resort appears to be attempting to reinvent itself on the back of the wellbeing fad). This resort shows signs of being designed by some unfocused individual who rather than providing simple good quality with a consistent theme or purpose had decided to throw the kitchen sink at it in the hope that something will work (little if anything does). The park appears to aspire in the direction of Club Med, with organised entertainment activities, but falls way short in all departments (starting with style) in terms of providing an experience and ambiance which is distinctive, and from what we experienced is staffed by locals who clearly  need the work but are not entirely comfortable with being in the tourism / hospitality /service business (i suppose if you had to wear the somewhat ridiculous mock Sardinian dress to work for what is probably minimum wage and no tips, you might be less than happy with your lot). What this is like to stay in at the height of the season is best left to the imagination. So, in conclusion and for the avoidance of doubt, the hotels sits in the middle of an area developed for mass tourism with a distinctly family orientation, so if you were looking for the hotel to be an exclusive get away from it all retreat with a nice quality of service and ambiance, this is not it. The only "defence" that the hotel has against the hordes in the park is as a result of the hotel facilities being off limits to the inhabitants of the park.

Arbatax - for the avoidance of doubt, this is not the Sardinia of the Costa Smerelda, this is a small, down at heel port area, with several large industrial cranes in view from the north end of the resort and the so called Bellavista area. There are few shops, a handful of bars and a handful of restaurants - the pizza place at the Marina has good straight forward food prepared for you at reasonable prices. If you want something else you need to take a car or bus out of town.

Time saving hint - if you happen to book with Sardatur, you can save time by not bothering to complain to them if you have problems. Their representative is located at the north end of the island and does not visit the hotel, and indeed believes that Arbatax is only 90 minutes away from Olbia (50% margin of error). Requests to an individual named Nick Gallo in Sardatur to arrange for the representative to visit resulted in no response. The hotel manager also tried to tempt Sardatur to visit with no success. The customer service (or lack of it) proceeded by this allegedly specialist operator is shameful, unless their speciality is to ignore customer complaints. 

We had a bad experience in the hotel restaurant one evening during our recent stay. We were overlooked at our table by the waiting staff, in fact the table next to us arrived after us and managed to get their main course before our plates form the starter had been removed The Maitre D totally failed to understand or react to the situation, in fact he did not visit our part of the restaurant and totally failed to mange the performance of all the staff in the restaurant

After a quiet word with the hotel manager we offered as a compensation a meal in another restaurant, that was altogether a different experience.

A very satisfactory conclusion, gratefully received