Upon checking into the hotel on December 16th I asked the concierge the name of the new pub/tavern in the Square. The concierge had no idea which was surprising considering the popularity of Russell House.
I parked my car across the street in a handi-cap accessible spot. I had even moved my car to what I thought was a more secure area of Harvard Square. The door man and valet drivers saw me come and go. Signage was up but not clear that cars would be towed after midnight 00:01 Hours of the 17th. This was due to the subway being down for maintenance. No one at the Hotel directly across the street cautioned, you may not wish to park there as Transit Maintenance is set for the next morning.
The next morning the transit police saw a out of country plate and went into the hotel to inquire whether a guest was with their establishment. HE was told NO. The man was very nice and felt badly that the Hotel could not be bothered to search their computer registry with my address in their database.
Well a cab ride, tow fees added up to near 200 dollars and a lost two hours with a 8 hour drive ahead that day.
You know my expectation of a 4 star may seem high but when the transit police actually go into the establishment and the front desk can't be bothered well....you are not getting 4 star service at all...an average gas jockey would be more helpful to their patrons.
Spoke with Mr. ATTia GM and he feels he cannot police the street even though the police came off the street to speak to him about a guest, but not a valued guest.
- Charles Hotel Cambridge
