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Comfort Suites – reviews, photos

2620 S. Dirksen Pkwy., Springfield, IL 62703
Hotel amenities
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Ranked #15 of 38 hotels in Springfield
3.5 of 5 stars 33 Reviews
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33 reviews from our community

    Trip type
Traveller rating
    10
    13
    4
    5
    1
Date Rating
Arkansas
Senior Contributor
25 reviews 25 reviews
Reviews in 15 cities Reviews in 15 cities
21 helpful votes 21 helpful votes
“NOT Clean or New”
2 of 5 stars Reviewed 21 July 2010

Do not let the "newly renovated" sign out front fool you, their renovations are lacking. I stayed in this hotel last night and was very disappointed. The first room they gave me had hair and dust bunnies on the bed sheets. It smelled bad and after two hours of waiting for someone to change the sheets, I finally asked the front desk to just move me to a different room. They gladly did so, but this one had dead roaches and bugs on the bathroom floor, and the shower had lots of hair in it.
Regarding the renovations, a little common sense and spending just a few more dollars would have gone a long way. Why put in refrigerator and then enclose it in a cabinet so that it traps all the heat so it can't effectively cool? Dropping in large whirlpool tubs is a nice touch, but why not spend the extra few pennies to properly grout the tile instead of just slapping in some silicone over it? Maybe replacing the rusted hinges and tissue dispenser would have been money well spent too.
The only positive is that it was moderately quiet, other than the loud rattle of the air conditioner as it blows cold air across the bed.
I have stayed in other similarly designed Comfort Suites that were so far better and most of all, CLEAN. (I can forgive a lot, but a lack of cleanliness is not one of those things.)

  • Stayed July 2010, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask TheFishie about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
murray
1 review
“never stay in this hotel”
1 of 5 stars Reviewed 21 June 2010

we were staying with a sports team. all of our team checked in. There was a problem with our reservation and the clerk would not help us resolve it. He was rude and offensive to us. he would not help us find other accomodations. We wound up after 7 hrs on the road looking for another 2hrs for an available room elsewhere. Everyone was booked because of the event in town. We couldn't stay with our team and missed out on other functions for the athelets because we were looking for another hotel. i called the manager and he didn't seem apologetic and even called HIS supervisor who said hed look into it and call me back. NEVER heard a word. This hotel single handedly ruined our experience at Nationals and we and our whole team will NEVER stay in this or any other Choice hotel ever again.

  • Stayed June 2010
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Service
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Ask htitus about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Plymouth, Minnesota
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
“Very Nice”
4 of 5 stars Reviewed 17 June 2010

easy off, easy on off Rt 55, room and staff very good. Room was clean, great view, as beautiful on the inside as outside. Plenty of quality restaurants very close by. Was 10 minutes away from the 2010 national tumbling event. Lots of choices for complimentary breakfast

  • Stayed June 2010, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Victor031 about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lubeck, Germany
Contributor
12 reviews 12 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Awesome spa bath”
5 of 5 stars Reviewed 26 October 2009

There was a spa bath in the room and you could even watch TV while having a bath. Free wireless internet access in the room. Many different restaurant just across the road.

  • Stayed October 2009
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SoloTraveller3 about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago
1 review
1 helpful vote 1 helpful vote
“Bed Bugs in Room 212”
2 of 5 stars Reviewed 15 July 2009
1
person found this review helpful

At around 4:00AM I was awakened with a grisly site....about 100 bed bugs swarming the bed. I reported it to management. In fact I even brought the pillow with half a dozen bugs on it to the main desk.

  • Stayed June 2009, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jlvfour about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Comfort Suites

  • Comfort Suites Springfield
  • Springfield Comfort Suites
Address: 2620 S. Dirksen Pkwy., Springfield, IL 62703
Price range (per night):* INR6,721 - 6,721

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