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Fairfield Inn Springfield – reviews, photos

2.5 of 5
3446 Freedom Drive, Springfield, IL 62704
Hotel amenities
Fairfield Inn Springfield
Fairfield Inn Springfield
Fairfield Inn Springfield
Fairfield Inn Springfield
Fairfield Inn Springfield
Fairfield Inn Springfield
Ranked #25 of 38 hotels in Springfield
3.5 of 5 stars 33 Reviews
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33 reviews from our community

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    9
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    6
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Date Rating
Des Moines, Iowa
Top Contributor
86 reviews 86 reviews
Reviews in 43 cities Reviews in 43 cities
32 helpful votes 32 helpful votes
“Not Recommended - Dirty, Noisy & Bad Staff”
2 of 5 stars Reviewed 15 January 2012

This is a long review... In short, I felt unimportant and not like a "guest" and after 5 nights I felt dirtier than when I arrived. Please read on... Maybe I expect too much?

Stayed 5 nights at this hotel. It was very close to shopping, fast food and restaurants. Walking distance or 5 minutes in the car. Directly across from the hotel is a mini mall type of place with Target, Walmart, Subway & my personal favorite a Starbucks! The FREE WIFI internet throughout the hotel is adequate. The FREE continental breakfast is also sufficient. Although after 3 days of my stay, the bananas seemed to stay in one place as they appeared rotten and nobody eats them. My co-worker and I were wondering if the Staff really thought that someone was going to eat black bananas. Similar to other Fairfield's the business center a little computer attached to a printer, sufficient for emergencies. Most business travelers, such s myself, carry personal laptops and seldom use the business centers with todays technology. My biggest 2 issues with the hotel were the lack of physical fitness center. (There is one down the street , free of charge, but time is everything when your on the road and minutes count). Secondly, when I went to the jacuzzi and indoor pool area it appeared dirty. I braved the jacuzzi, and after sitting in it and turning around, I noticed large black rings right were the water lever was (See Photo). So it was apparent that the jacuzzi has not been cleaned in some time. As far as room service goes, it was minimal... change the towels, add coffee and remake bed... don't expect more. I didn't revisit the pool / jacuzzi area again. Nor did I complain. Yuck! Don't forget I have the youTubeChannel ( retiredarmyranger) with room video.

Saturday Evening... Got back to hotel around 5PM.... Hotel was filling up. I was on the third floor and many kids/children running up and down the hall well after 10PM. I asked several times to please stop and in one case the mother or guardian was looking right at me. Then they decided to knock on doors around 11:15PM. But this issue is really more about parenting than the hotels fault. Also, internet was degraded so bad that I could hardly load a google page. or type this review. Starting to rethink the internet is adequate on earlier comment.

Sunday Morning... Left a wakeup call with the night staff the night before... No wake up. Confronted them about the issue in the morning and all they offered was "I don't see it written down, I'm sorry." Duh, Really? Maybe thats why I didn't get the call. This last issue coupled with the other issues left me feeling as if I wouldn't recommend this hotel to colleagues. Thus the rating.

Thanks for reading.

Pros:
- Location
- Fridge Microwave in room
- FREE WIFI

Cons:
- No Fitness Center
- Kids/Children on weekends
- Dirty Filthy Jacuzzi (See Photo)
- No Sitting Couch or Chair inside room (other than desk)
- Never clean my bathroom once in 6 days / 5 nights... whats the policy?

RetiredArmyRANGER
Gold Marriott Rewards Member

Room Tip: I stayed on the top floor and away from elevators for quieter rooms. But in this hotel it didn't...
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  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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FFGeneralManger, General Manager at Fairfield Inn Springfield, responded to this review
22 March 2012
Thank you for being a loyal Marriott Rewards guest! Our goal is to exceed the expectations of all our guests. Consequently, It is disappointing to learn you were unhappy with your stay. As you know from our conversations after your stay we take all comments seriously and have addressed the issues appropriately. We would look forward to your giving us another opportunity if you are in the Springfield area again.
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chicago area
Senior Contributor
39 reviews 39 reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
“worked for me”
4 of 5 stars Reviewed 21 December 2011

stayed here one night in early december. called to let the desk now I'd be checking in late -- afer 10 pm. No problem. Lady at desk recognized me on arrival, sent me to a third floor corner room...away from interstate traffic. Room was clean and spacious. Would stay here again. Breakfast was typical "free" breakfast -- cereals, bagels, waffles, coffee and juices. This is not a Courtyard, but as a place shower, sleep and leave -- it worked for me. Got a priceline rate...which helped. Hotel is walking distance from a baker's square restaurant and a large strip mall, anchored by Target at one end and WalMart at the other, with lots of shops inbetween.

Room Tip: away from interstate...
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  • Stayed December 2011, travelled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask 2jbsdad about Fairfield Inn Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFGeneralManger, General Manager at Fairfield Inn Springfield, responded to this review
25 January 2012
Thank You! We look forward to serving your lodging needs again in the future when in the Springfield area!
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Chicago
Top Contributor
59 reviews 59 reviews
Reviews in 21 cities Reviews in 21 cities
29 helpful votes 29 helpful votes
“OK, but one thing has to get fixed!”
3 of 5 stars Reviewed 29 October 2011

Fairfieds are at the budget end of Marriott properties (although not really budget priced), so I adjust my expectations. The plusses of this property: clean rooms, generally well maintained, decent internet access, well stocked free breakfast, and friendly, helpfull staff. The minusses: smallish rooms, old TVs, and worst of all, a spa tub with mold. To the management - fix that, it just takes a little bleach!

The hotel is convenient to restaurants and things to do in Springfield.

  • Stayed October 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask arozylo1 about Fairfield Inn Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FFGeneralManger, General Manager at Fairfield Inn Springfield, responded to this review
25 January 2012
Thank You! I appreciate your comments - both positive and room for improvement. That will definitly be addressed.
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Overland Park, Kansas
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
“We Were Happy”
4 of 5 stars Reviewed 23 August 2011

We walked into three other hotels in the vicinity. The first one smelled like smoke the moment we walked into the lobby so we left; the second one didn't have any vacancies and the third had a small, dated lobby and the desk clerk was away, so after a few minutes we left. The desk clerk at this hotel was very friendly and helpful and discounted our room since it was the last one available. Our room looked a little dated and was on the small side but the bed was very comfortable. Little things were off, such as the alarm didn't work and neither did the outlet for the hair dryer. The breakfast area was small but there were enough healthy choices for a good start to the day. For the discounted price, it was fine. I wouldn't be as happy if we had paid full price.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jimandroberta about Fairfield Inn Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“We were sent to an occupied room at 11:00 at night”
2 of 5 stars Reviewed 15 August 2011

First, any hotel, no matter how budget in 2011 that doesn't have a flat screen TV loses a star.

Next, any hotel that writes down the wrong room number at check in and directs you and your family to an occupied room at 11:00 pm loses a star

Finally, it lost a star for the line of mold on the water line in the hot tub. Ewwwwwwww ! !

That being said the place was adequate. The rooms did seem a bit humid and dank but it was hard to put your finger on what exactly was wrong. The breakfast was adequate and the free wi fi and computer in the lobby were nice touches.

  • Stayed August 2011, travelled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask justvisiting88 about Fairfield Inn Springfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Fairfield Inn Springfield

  • Fairfield Springfield
  • Springfield Fairfield Inn
  • Springfield Fairfield
Address: 3446 Freedom Drive, Springfield, IL 62704
Price range (per night):* INR7,561 - 9,466

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